New Machine Died (Help!)

KodiacVX

KodiacVX

KodiacVX

Associate
Joined
24 May 2016
Posts
6
Hello all,

(Please bear in mind I know very little about PC repair, I suck)

I just bought a new machine from OC and have been happily gaming the last couple if weeks.

2 days ago when playing Battlefleet Gothic the machine locked up with the most ear splitting sound ever. I restarted but the machine just repeatedly switched on and off every couple of seconds.

It did restart in the end so i carried on like normal, however games kept crashing and locking up the machine in the same way.
My drivers were all up to date so I checked for yellow exclamation marks in device manager, the only one was on my headphones (Razer Kraken), I unplugged the headphones and plugged them back in, the machine immediately crashed. Upon restart I tried to uninstall the kraken drivers, again the machine crashed.

Now when I switch the machine on the tower starts but none of my peripherals are switching on (monitor included). I tried hitting the reset cmos button but it didn't seem to do anything.

If anyone can help / advise I'd really appreciate it.
 
- Asus ROG Maximus XI Hero (WI-FI) Call of Duty Black Ops 4 Edition (Socket 1151) DDR4 ATX Motherboard

- Intel Core i9-9900K 3.6GHz (Coffee Lake) Socket LGA1151 Processor - Retail

- Corsair Vengeance LPX 32GB (2x16GB) DDR4 PC4-24000C15 3000MHz Dual Channel Kit

- Kolink Continuum 1200W 80 Plus Platinum Modular Power Supply

- Asus GeForce RTX 2080 Super EVO OC 8192MB GDDR6 PCI-Express Graphics Card
 
Oh I see. Thank you for the response, I don't have another at hand I'm afraid

The machine is only a few weeks old so still within warranty but what psu would you recommend instead?
 
Well, that PSU isn't that bad...
But it certainly isn't any top PSU and with its basic level five year warranty lackluster compared to bad bang per buck you've paid in other parts.
Or maybe it's balanced in that bad/waste of money choise area...
Extreme oversizing makes effiency way worser most of the PC's powered on time than in better sized (10 year warranty £100 priced) 80+ Gold:
Even gaming power draws are unlikely to reach PSU's best efficiency.

It's basically one of those "impressing people with big useless numbers" parts used to increase price tag.


But that Razer Kraken is certainly gaming hype garbage and such cheapest production gaming trash shouldn't have place in no use luxury paid in about everything PC.
Good headphones from actual audio makers cost minimally compared to what you've paid from that PC.
(and will still be good when there's only fraction of value left in any of that PC)

If it has its own cheapest production USB sound card, who knows if that was actually broken and has damaged something on motherboard.
Driver problems, which might cause those exclamation marks in Device Manager, couldn't prevent PC from POSTing to BIOS.
Certainly disconnect it immediately, because initial problems seem to be related to it.


Also stripping PC to minimum parts to see, if it can be powered on to BIOS that way would be next step to bracket down possible location of problem.
But considering that's still very new PC, it would be best to contact OcUK about how to proceed with.
 
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