New monitor is crooked - acceptable or not?

Stu

Stu

Stu

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I've just received a SP2309W monitor from Dell, and after setting up I see that it is crooked... the left side is approx 1 cm higher than the right.


dell_small.jpg


Is this to be expected? I'm thinking that a replacement is in order!
 
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Glad I'm not the only one that thinks this is poor! I have a couple of drinks coasters under one side right now to level it!

Do they pick up the old and deliver a replacement simultaneously?

Also, I should get a NEW monitor as a replacement, not a refurb - yes?
 
I would be careful, for replacement in general (most manufacturers not aimed particularity at Dell) they give a refurb when they can because of the number of units going in and out the place.

Personally i would ask for a refund if it a brand new and let the shop or retailer sort it out, just to be sure.
 
If you return it under the DSRs, it's likely you'll have to pay return postage - there's no reason why you should be left out of pocket through no fault of your own.

Just tell the retailer (which would be Dell themselves if you bought direct) that the item is faulty, and you're rejecting it as such according to your rights under the SoGA. You can demand your money back or a suitable replacement (your choice) and, no, you don't have to accept a refurbished unit - in fact, they'd be in breach of their statutory duty if they tried to fob you off with one (if they do send you a replacement, you might want to delve into the service menu and check the backlight hours).

The Sale of Goods Act allows you to reject faulty goods until a "reasonable" time after purchase has elapsed - this depends on circumstances, but it's normally considered to be 30 days for goods of this type.

You might want to inform the retailer by email *and* a recorded delivery letter, just in case things get complicated down the line, but I doubt if you'll have any problems in practice. :)
 
this may be slightly weird but i would go mental in this situation, mainly because i hate crooked/wonky things, everything has to be lined up correctly, could be slight OCD.
Anyway, this is definately a faulty product and thus, should be easily returned with no problems.
on another note, are you sure that your blind isn't wonky? lol
 
Are you sure the stand doesn't rotate?

Edit: Just looked it up, it doesn't :p

What a truly bizzare monitor though, why is the vertical res so low? Why is the horizontal res so high?
 
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I emailed Dell on Wednesday night, but haven't had a response, despite them saying they respond in 24 hours (though it could be my rubbish bigfoot service that has incurred a delivery delay), so I am going to phone them today.

I could return for a refund, but there is a £10 or £20 return carriage charge (can't remember which - depends on the item). I will start by insisting on a new replacement before accepting to pay return carriage charges. I agree with CaptainCrash that since I have just paid for a new monitor, accepting a refurb is not acceptable... if it was faulty in it's third year of warranty, then I might accept a refurb, but not in week 1!!!

To be safe, anyone know how to access the service menu?

Regarding the resolution, this is a 16:9 ratio monitor, not 16:10. It's a 23" monitor, but the difference ratio means it is the same height as a 22" 16:10 monitor, but about a 1.5" wider... the big difference though with this monitor is the high res, 2048 x 1152... so the screen is much bigger than my old 22", but the higher res means great desktop real estate and crisp game graphics!

I'll report back after speaking with Dell.
 
Stu said:
I could return for a refund, but there is a £10 or £20 return carriage charge (can't remember which - depends on the item). I will start by insisting on a new replacement before accepting to pay return carriage charges.
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They have *no* right to demand a return carriage charge - make sure they understand that you're returning the item as faulty, and not simply changing your mind according to the DSRs.

I'm not sure how you'd get into the service menu in this case, as it varies according to make/model - I guess a spot of googling might bring up something. :)

/edit: googling "dell monitor service menu" brings up a few hits, but nothing specific to this monitor, so it might take a bit of time to find the right key combination (it won't be available from Dell's documentation for obvious reasons).

Thinking about it, I suppose it would be easy enough in any case for an engineer to zero the backlight hours, so it wouldn't necessarily give you any guarantee that you didn't have a refurb if that was their intention. It would be rather naughty under the circumstances though, and I doubt if they'd consider it worth the potential grief if their dodgy doings came to light. :)
 
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A lot of 2407WFPs had the same issue but it was fairly easily correctable by adjusting the stand. Assuming this screen also has a tiltable stand, the same might apply?
 
niko said:
there isnt a rubber /or similar foot missing from the bottom of the stand is there?
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The base is fine, it is the stand rising up from the base.

Vertigo1 said:
A lot of 2407WFPs had the same issue but it was fairly easily correctable by adjusting the stand. Assuming this screen also has a tiltable stand, the same might apply?
Click to expand...

I found this solution out too for the 2407, but this model is fixed in landscape, so no solution.

Customer services are only open Monday-Friday, so I have to wait for Monday to phone them :(
 
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