new pc , useless programs?

Microsoft calls this stuff "crapware". Unfortunately many OEMs are paid good money to put it on there and sometimes use it to subsidy the materials cost.

I think Microsoft should put the hammer down personally but can't see it happening at the moment.

This is the thing - I can't even begin to quantify how much damage the crapware does to the interface and general user experience. Toolbars taking up half the screen, floating 'media controls', links to trailware splattered all over the desktop, pre-installed antivirus mithering you to purchase the full version, half-baked backup and recovery programs, 'wireless assistant' software which makes it more difficult to get connected.

Unfortunately this is the experience for lots of people who buy a computer. The price we pay for cheaper machines I suppose.
 
As much as it invalidates any warranty, I also strip the Dell machines and, format and re-install. I find I get far less questions and issues from the people buying them if I spend the hour or so it takes to do this.

Invalidates your warranty? I wasn't sure provided you with a warranty that covers the software on your notebook/desktop. Plus if you need to speak to Dell about a software issue, they charge you for the privilege, I think that is around £67 per session?

I'm not sure if it's possible, seeing as Acer use OEM software, it may be possible to get hold of the generic MS OEM media and use your key on the laptop?
 
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