New Primo Mobile will not play DVD's!

[Salsa]

As above really. I bought a primo mobile Laptop for my sister from OCUK as soon as they came out but only recently got round to trying a DVD on it. However much to her dismay it refuses to play DVD's

Have tried numerous different players, drivers, codecs everything i can think of but still every time i try to play a DVD in Media Player i get the same error message.

"Windows media player cannot play DVD video. You might need to adjust your Windows Display settings. Open display settings in Control Panel, and then try lowering your screen resolution and or colour quality settings"

Now one of the main reasons this was bought was so she could take it to Uni and use it to watch DVD's on etc. Obviously this is a bit of an issue and im stumped. I have tried what it suggested about lowering resolution etc but still to no avail.

Anyone who has one of these able to point me in the right direction or has come across similar problem?

/Salsa

 

[zirconium]

If you are using windows XP then you will need a codec to play this!! as I have windows XP and windows media player does not play DVD's unless you install other software. However in Vista windows Media player does!!

Have you tried VLC Media PLayer ?? it is free and will play your dvd's

 

[Salsa]

Im using vista which should play them straight away but doesnt. I have tried ther latest codec pack and x64 components and even a full re-install now.

Cant seem to get it to work

 

[zirconium]

have yout tried VLC ?? or another DVD

 

[sja360]

i could be wrong but have you tried updating or atleast changing the graphics drivers? i think i used to get that error then i updated/changed the drivers and it worked.
steve

 

[Xana73]

As above really. I bought a primo mobile Laptop for my sister from OCUK as soon as they came out but only recently got round to trying a DVD on it. However much to her dismay it refuses to play DVD's

Have tried numerous different players, drivers, codecs everything i can think of but still every time i try to play a DVD in Media Player i get the same error message.

"Windows media player cannot play DVD video. You might need to adjust your Windows Display settings. Open display settings in Control Panel, and then try lowering your screen resolution and or colour quality settings"

Now one of the main reasons this was bought was so she could take it to Uni and use it to watch DVD's on etc. Obviously this is a bit of an issue and im stumped. I have tried what it suggested about lowering resolution etc but still to no avail.

Anyone who has one of these able to point me in the right direction or has come across similar problem?

/Salsa

I had the same problem and spent most of day yesterday with Microsoft trying to fix the issue. This following worked for me:
Download Storm Codec 7 from this link
http://www.download3k.com/MP3-Audio-Video/Video-Utilities-Codecs/Download-Storm-Codec.html

And if you're running XP download the XP codec pack 2.4.2 from the following link

http://www.xpcodecpack.com/download

It worked for me, and if it should happen again, just reload the program and it will fix it up again!

Good luck!!

 

[RTB]

Hi,

The answer depends on the player that you're using, the Operating System and then the relevant codec - it should not be a hardware issue.

If the problem persists please give us a call on 0871 222 8528 or send us a webnote on https://www.overclockers.co.uk/webnote.php#rma. Please let us know the exact version of Operating System that you are running and player that you are trying to use.

Cheers,

 

[Salsa]

Gave up with it in the end after trying numerous codecs and drivers I decided to do a full re-install with a spare copy of vista x32 I had lying around. Now although it only shows 3 of the 4gb installed it played DVDs straight away.

It took me 15 hours to download the drivers from clevo website only to find they would not work. Any chance of OCUK hosting a copy of the newest drivers for their systems as the transfer speeds from clevo were awful!