Well we was only 2 months into an 18 month contract when we upgraded to this package, so I'm not sure where it goes from there. We initially upgraded back in June but after multiple openreach apparent "engineer visits" - which were not made, it has ended up being now when it got finally installed.
New router for FTTC
- Thread starter Wiry
- Start date
Well we was only 2 months into an 18 month contract when we upgraded to this package, so I'm not sure where it goes from there. We initially upgraded back in June but after multiple openreach apparent "engineer visits" - which were not made, it has ended up being now when it got finally installed.
well plusnet get a good rep but im having issues with them ATM , had fibre installed 2 and a half weeks ago and speeds have decreased ever since, started off on 30down 2 up , but slowly the speed decreased to 11down 1.8up , i called them and they sent an engineer out , he arrived saturday morning had a quick look and said "oh" plusnet have booked a telephone engineer and you actually need a broadband engineer......
Fast forward to today and the BB engineer turns up, he says yeah i reset the profile or summat blah blah blah and should be fine now and he buggers off, i do a speed test and the speed is exactly the same ! 11down 1.8up
called plusnet they said they can see the engineer didnt actually do anything and they will contact his manager...
Fast forward to today and the BB engineer turns up, he says yeah i reset the profile or summat blah blah blah and should be fine now and he buggers off, i do a speed test and the speed is exactly the same ! 11down 1.8up
called plusnet they said they can see the engineer didnt actually do anything and they will contact his manager...
I've noticed my speed has gotten slower again this evening, yet again. Currently at 9.50Mb/s
http://www.thinkbroadband.com/ping/share-large/5dbd2d7a738526830b685e29c4ed78c7-24-07-2013.png
http://www.thinkbroadband.com/ping/share-large/5dbd2d7a738526830b685e29c4ed78c7-24-07-2013.png
Massive over-subscription or an ISP that can't meet demand. Suggest you move ISP.
I agree with Chris, there is going to be no fix for this, that graph reeks of over subscription to me.
Cancel the contract on grounds they're not supplying a service you're paying for. If they fight which I expect they will - get ofcom involved and things will start to move quickly.
