New router, internet doesn't work w/ Virgin media please help

BAcon · 27 Mar 2008 at 11:46

http://www.overclockers.co.uk/showproduct.php?prodid=NW-076-BE&groupid=46&catid=1014&subcat=

theres the router

My mates Old D-link 604 router died, so i bought this Belkin one. He is on Virgin media 10mb i think it is. Ive re-booted the cable, the router plenty of times, re-set router, etc the internet still won't work. If i go workgroup computers on his dads PC i can see both mates and his, but neither PC will connect to net. So the netowrk is working fine.

FIrst thing first is this Router compatible with the modem virgin have provided? If it isn't what should i get?

cheers for any help

doozer · 27 Mar 2008 at 12:15

Have you made sure you've connected the modem into the wan port on the router.

It's possible you could have connected it into a wrong port.

growse · 27 Mar 2008 at 12:24

I've had to spoof the mac address on ntl lines before now to get routers to work with them. Don't know if that's still the case though...

Ade74 · 27 Mar 2008 at 12:53

growse said:
I've had to spoof the mac address on ntl lines before now to get routers to work with them. Don't know if that's still the case though...

I did this when I set mine up too. Haven't changed it for years so thats how mines set up.

quackers · 27 Mar 2008 at 13:18

If you go into the router admin page, does it show that you are getting a public ip address from virgin?

What you could do, this may sound silly. Unplug both, plug in the modem first then a couple of seconds later plug in the router.

randal · 27 Mar 2008 at 13:20

Remember to leave the router unplugged for 5-10 mins to ensure your old router's MAC loses association at the remote end.

shine · 27 Mar 2008 at 13:23

growse said:
I've had to spoof the mac address on ntl lines before now to get routers to work with them. Don't know if that's still the case though...

I had to do the same recently for my dad when he bought a new router.