New Sapphire Pulse 6800 Faulty?

[shaydoken]

So I purchased the Sapphire Pulse 6800 from OC. Arrived liked this, what a flimsy box though...

The problems I'm facing is stuttering constantly in games and random weird freeze, GPU fan/power usage. I play games at 1440p max on quality. By the way this is a clean installation of Windows 10 Pro 64-Bit using latest AMD Chipset and Graphic drivers. I've tried AMD High Performance and Balanced Modes. I always game wired. 80Mbps D/20Mbps U.

PC Specs
AMD 3600 XT
AMD Wraith Prism
ASUS B450-F Gaming II
1TB NVMe WD SN550
16GB Corsair Vengeance Pro 3200MHz DDR4
Corsair TX650M 650W Semi-Modular 80+ Gold PSU
Sapphire Pulse 6800

Destiny 2
I had the game running where the fans don't spin at times which caused the game to crash and freeze, also weird power usage of GPU. I couldn't even use mouse/keyboard had to do a forced shutdown when crash happened. I'll get weird dips in frame rates below 60. The fans are weird, will randomly rev up like an engine during gaming. I get menu/UI lag. Here is a video of the GPU fan at 0RPM and there are micro stutter not sure if you can see during Destiny 2 gameplay;

https://drive.google.com/file/d/1bMU8iPvzOn6NuvMlz3MnbpD-tUojuhyh/view?usp=sharing

Apex Legends
Again some weird stuttering and lag when selecting different modes and searching for matchmaking. During gaming it will be fine but then suddenly dramatic frame dips and stutter.

Radoen Chill, Boost, FreeSync etc are disabled. Graphics Profile is I've tried Gaming and eSports, doesn't make a difference. I've tried HDMI port and all the DP port and still the same problems occur.

I've even rebooted to safe mode. Uninstalled all AMD drivers using DDU and shutdown. Connected 3060 Ti. Installed latest nvidia drivers. No problem gaming in Destiny 2, Apex Legends etc. None of the menu lag or anything like that. I done two clean installation of Windows 10 using AMD GPU plugged in and updated to latest drivers from AMD. I've even tried the latest optional drivers which doesn't even help.

So I have no idea what is going. To me it looks like this Sapphire 6800 is faulty.

Any help? I would appreciate

 

[shaydoken]

My nitro 6800 says on the box minimum 750 watt power supply. Not sure if that could be the issue?

Pulse 6800 requirement is;

• Minimum 650 Watt Power Supply

We do have a Be Quiet Power Pro 11 850w in another build and could try. I'll report back!

 

[shaydoken]

One cable that splits in to two 8-pins.

 

[shaydoken]

No No No swap to 2 cables
thats your problem right there

I'll report back! Let me try that

 

[shaydoken]

No No No swap to 2 cables
thats your problem right there

So I plugged 2 PCIe cables to PSU and then each one in to GPU. Each cable had a spare 8-pin cable hanging out if that make sense.
Booted up D2. Still getting menu/UI lag, stuttering. Frame dips.

I'll get video uploaded. This AMD card is giving me headache.

 

[shaydoken]

Yes you are correct. I saw his post after I posted mine so edited it. I'd be interested to see the gpu-z waveform showing how much power it's pulling.

How do I do this waveform?

 

[shaydoken]

Sapphire website says the pulse 6800 pulls 260 watts!

Surely this Corsair 650w should be enough?

 

[shaydoken]

still might be the power supply put the 6800 in the over pc with the 850 power supply see if it still does the same

Right I'll defo try that. Let me try this GPU-Z waveform rather moving back and forth with components.

 

[shaydoken]

install gpu-z and run it. When you play a game or run Heaven benchmakr you will see the gpu activity being monitored as a waveform in the 'sensors' tab in GPU-z.

Right I'll do this. Should I tick Log to file before I run the game?

 

[shaydoken]

You don't need to since you will see the waveform anyway. Just run Heaven benchmark for a few minutes and then post a pic of the gpu-z sensors screen on here. Also are the pci-e cables 6pin+2pin or something else?

GPU-z will show something like this image taken from LEgit reviews :
https://www.legitreviews.com/amd-radeon-rx-6800-graphics-card-overclocking_224961

https://www.legitreviews.com/wp-con...dmark-radeon-rx6800-overclocked-max.jpg[/IMG]

I'll try this and report back

 

[shaydoken]

Weird in what way?

You should be able to log performance with the radeon software tbh, though I don't know how it'll compare to the others already mentioned. You should be able to press CTRL+SHIFT+O to bring up a metrics overlay showing power usage, fps, frequency, temps, gpu+cpu+ram+vram usage.

While my card is older (rx580), the behaviour to me sounds to me like when my card decides to downclock because the extra speed isn't needed. Though 5000 and onwards had more variable frequency than previous cards.

Edit: also, jesus christ that box. Looks like someone used it as a football.

I use the AMD Metrics overlay. Playing Destiny GPU PWR will go from 140W to 14W at random times or some weird low figure. During driving sparrow GPU Fan was 0RPM at 1440p max.

Never mind football more of headbutting.

 

[shaydoken]

After running Heaven on Extreme here are the results...

01

02

03

So I don't get it. During Heaven benchmark when camera fly through world it stutter randomly and the GPU fans randomly gets low at times.

Any ideas?

 

[shaydoken]

Your fans are not doing anything. They seem to be hovering around 23-28%. Not ramping up at all with the temperature!

Yep that's what I noticed when playing games like Destiny 2, Apex Legends. For some weird reason fan RPM will be 0 on AMD Metrics overlay.

 

[shaydoken]

Generally it looks ok since the clock is steady but on your 2nd image there does seem to be some downclocks to near 0MHz which are where the stutter occurs right? The fanspeed looks about right at around 800-900rpm I reckon since many AIB cooler fans are low rpm since the heatsink is better than reference. What you can do with Heaven benchmark is set it to free camera or walking mode so you can manually move the view around. You should see a more stable waveform if standing in one place.

Some games simply do not put a high load on the gpu al the time and there might be a bug in the driver which sees the low load and downclocks the gpu. You can test this by enabling Virtual Super Resolution option in Radeon settings and then set game resolution to higher than your monitor native res (e.g set 4K if native is 1440P) and see if stuttering goes away. The higher resolution will put more load on the gpu so it might stop downclocking.

Also report the issue to AMD using the 'issue reporting' option in Radeon settings.

Yes stutters occur around there when downlocking is going on.

 

[shaydoken]

Read this link:

https://community.amd.com/t5/driver...locking-fluctuating-causing/m-p/310089#M94374

Possible your motherboard bios is causing the issue. Try a newer or older bios.

Got the latest BIOS already for the motherboard.

 

[shaydoken]

I couldn't post any replies yesterday due to a handicapped forum restriction. You made 15 posts in 24 hours. Who ever implemented this, hope you constantly drop food.

So I've tried this in the other PC with the 850w PSU. Done DDU, powered down then removed 3060 Ti. Put 6800 in. Used AMD website for latest drivers. Rebooted.
Restored Steam backup from external HDD for Destiny 2, Apex on to SSD. Perfectly fine. So what I did is then connected my monitor to this PC and tried... behold got stuttering again.The problem was with my Samsung Space monitor. FreeSync was enabled so I disabled that and it seems much better now. With freesync I was getting flicker too in games. I also changed HDMI input from 1.4 to 2.0. Regarding the fans they seem low I think it's the way the card cooler design works.

 

[shaydoken]

Defo was my Space Monitor. Got no problems using NVIDIA card as Space monitor doesn't work in G-SYNC Compatible via HDMI hence no stuttering. The other PC is connected to a 4K Sony TV that doesn't support FreeSync nor G-Sync.