New Sky Broadband and the headache begins

AndrewD · 9 Mar 2011 at 22:31

Hello,

I've recently switched from Virgin to Sky, previously 10Mbit to Sky's 20Mbit ADSL internet. Now I've done a speedtest and received a 3.4Mbit down and 400Kbit up, compared to 9.7Mbit and 1.2Mbit up with virgin. Frankly I didn't expect this significant a drop, considering that the now shady people of Sky said there would be no performance from 10Mbit to their 20MBit and even told me at the time my area should get 8-10Mbit.

Do I have a right to complain or is there something I can do to resolve this?

Ta!

AndrewD · 9 Mar 2011 at 23:15

Thanks for the help, I know it's up to 20meg but was told I should get 8-10meg.

I'll give it a go tomorrow

AndrewD · 10 Mar 2011 at 10:15

I've had the Sky tele since the 18th Feb, but the switchover to Sky internet and phone wasn't complete until yesterday. I don't know whether the 14day guarantee is applicable for me?

AndrewD · 10 Mar 2011 at 11:51

I did research it, I knew we'd get a performance drop. I however did not expect a drop of 2/3 overall download speed minimum. If it's true that the line is limited to 4mbit for a few days then will go to the speeds sky said my line was capable of (8-10) then I'll be happy.

AndrewD · 10 Mar 2011 at 13:48

Here's the stats from my router, seems like it may be capped at 4mbit.