New washing machine

devil84

devil84

devil84

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got a new washing machine installed today but the LG machine keeps saying “checked for a blocked drain filter or bent drain hose” when I try to wash.

It was fitted by the retailer (Costco outsouced company) and I can’t see any bent hose when I pulled the washing machine out.

Could there be a chance the fitters did not do something properly?

Any insight appreciated. Will call Costco tomorrow
 
Have you read through the installation instructions?

It sounds like the machine has a water pressure sensor in it, and it's being triggered.

Is there anything that needs to removed from the drain filter before first use? Have you tried removing the filter and reseating it?

When the washing machine is in place, is the drain hose set up nicely so that the machine will have no problem expelling water into it? No kinks etc
 
From working on other machines, I would agree with this and suggest a faulty level/pressure sensor or one that has become unplugged/broken during transit. Is it letting water in? if it’s not allowing it in and is defaulting to open circuit it won’t put more in if it thinks there’s some in there.
 
Let’s water in but won’t drain from what I can see.

When you say drain filter, do you mean the filter at the bottom at front of machine near the drain hose?

I pulled the washing machine out and tried turning it on to ensure no kink and still no luck
 
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Barry Smalley said:
Yeah, try that filter at the bottom. There’s also a hose behind that cover thats a drain so you can see if you get anything out of that.
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Yep did both.

The filter looks new as you would expect from a unit delivered yesterday. Faulty then?

Old washing machine drained fine using same outlet
 
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Pretty sure I had something similar with my LG and if memory serves me correct, it was the fact that the drain hose was not clipped up high on the back of the machine and then returned to the drain.

Just thrown similar wording at AI and it returns that it can be a common problem with LG machines.


Yes, an improper drain hose position is a common cause of the OE (drain error) on LG washing machines. The hose must be installed at a height between 30 and 40 inches from the floor, kept free of kinks/pinches, and not pushed too far into the standpipe, which causes siphoning.
Key Drain Hose Position Checks:
  • Too High/Low: The drain hose must be installed with a height of no less than 30 inches and no more than 40 inches (approx. 1 meter) from the floor to ensure proper mavity flow.
  • Kinks and Bends: Check behind the washer to ensure the hose is not pinched against the wall or kinked, preventing water flow.
  • Standpipe Depth: Ensure the hose is not pushed too far down into the drainpipe. It should be secured to prevent siphoning (water being pulled back in or draining too fast), using the provided elbow bracket.
  • Frozen Pipe: In cold weather, the hose may be frozen, requiring it to be thawed.
Other Causes for OE Error:
  • Clogged Drain Filter: Clean the drain pump filter, usually located behind a small panel at the front bottom of the machine.
  • Blocked Drain Hose: Remove the hose to check for debris.
If the hose position is correct and the filter is clean, the issue may be a faulty drain pump.
Click to expand...
 
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It probably is the drain hose, probably is getting pinched or similar when the machine is pushed back into it's space.

Try pulling the machine out a bit (half way or whatever) so there is no stress on the drain hose, run it and see what happens.
 
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BUDFORCE said:
It probably is the drain hose, probably is getting pinched or similar when the machine is pushed back into it's space.

Try pulling the machine out a bit (half way or whatever) so there is no stress on the drain hose, run it and see what happens.
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Already did this. Ran the machine with it fully pulled out. No luck
 
About a year ago a family member of mine had a similar issue, after unscrewing the drainage hose it turned out there was a rubber cap on the end that needed to be removed.

Granted he had installed the thing himself, I'd hope someone paid to do the job wouldn't miss something as simple.
 
https://flic.kr/p/2rToiJi
I think I know what has happened. I used to have two washing machines but removed one to be replaced with a tumble dryer. I am sure the plumber says he capped one of the pipes off at the time ( I assume waste pipe? Or did he mean water)

Fast forward to last week. My washing machine developed a fault and it got picked up under warranty.

When new machine came in they must have seen two drain pipes and just plugged into the first one they saw. Which I assume is capped off?

You can see the other spigot is dirty which I assume is from the faulty washing machine that got taken out.

However I am really struggling to take the grey pipe off to put onto other waste pipe.

Two questions

1. Does my logic make sense?

2) how do I get it off. I have undone the collar but can’t get off the grey hose!
 
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1. Yes. If the drain pipe is capped, then when the washing machine tries to expel, the water won't go anywhere, increasing the pressure inside the machine and triggering the water pressure sensor.

2. Make sure you haven't missed any jubilee clips etc then hold the waste and try twisting and pulling up the grey hose, as if unscrewing it.
 
radderfire said:
1. Yes. If the drain pipe is capped, then when the washing machine tries to expel, the water won't go anywhere, increasing the pressure inside the machine and triggering the water pressure sensor.

2. Make sure you haven't missed any jubilee clips etc then hold the waste and try twisting and pulling up the grey hose, as if unscrewing it.
Click to expand...

Thanks all.

changed the waste pipe inlet and it’s now working.
 
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