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Newly installed Aorus Radeon RX 5700 XT causing PC to crash.

sophistrysolipsist

sophistrysolipsist

sophistrysolipsist

Associate
Joined
2 Mar 2017
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34
Location
London
Hi, I just upgraded from Nvidia 950 to Aorus Radeon RX 5700 XT. Followed the guide, used DDU to wipe the nvidia drivers, swapped over the hardware, made sure its in the right slot and the power cables are properly inserted, restarted and installed the latest AMD Drivers(20.4.1).

It crashes and restarts the PC when I load into a game or try to benchmark it. Is it likely to be a driver issue or a hardware issue?
 
Nutella33 said:
Just had a look and it should be fine, and does come with 2 x 8pin cables, so try that mate.

It's a good power supply so the wattage shouldn't be the issue.
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Ok thanks. This may be a silly question but where would I find the 2 8pin cables? As in should they be sticking out if the PSU? https://imgur.com/gallery/NzD7wnC

I bought it prebuilt from overclockers so I don't have the original psu box etc if it comes as an extra?
 
Nutella33 said:
Oh, must be an older model of the powersupply then. I'm afraid you'll need a power supply with two individual pci-e 8pin cables.
Click to expand...
Ok thanks. So even though 600W was the recommended one, it needs 2 dedicated 8pin rather than 2 6+2 pins. Thanks. Is a PSU upgrade fairly simple to do? I don't have a lot of experience with upgrading myself. GPU seemed easy enough though.
 
sophistrysolipsist said:
Ok thanks. So even though 600W was the recommended one, it needs 2 dedicated 8pin rather than 2 6+2 pins.
Click to expand...
Yes, wattage is important but there are other considerations as well. As you've done a reasonably major upgrade from a midrange 90W card from 5 years ago to a card that needs 3x the power, its supply needs to be much stabler and in the time thats passed, standard power requirements (like a single 6 or 8 pin cable) have changed.

~edit~ Just reread your post, its not the 6+2 vs 8 pin thats the issue. It's the weaker power supply running through one single cable, instead of each plug having its own cable.

sophistrysolipsist said:
Is a PSU upgrade fairly simple to do? I don't have a lot of experience with upgrading myself. GPU seemed easy enough though.
Click to expand...
Yes reasonably. nothing technical about it, just 4 screws and unplugging everything and then the reverse to fit, paying mind to how you need to route the cables and making sure you remember to plug everything back in :) Not uncommon for experienced builders to forget the odd cable and wonder why its not working.

Just at guess at some mid budget options but something like
https://www.overclockers.co.uk/be-q...0w-80-plus-bronze-power-supply-ca-137-bq.html
https://www.overclockers.co.uk/seasonic-s12iii-650w-80-plus-bronze-power-supply-ca-07g-ss.html

Would both work. If you wanted to push the boat out a bit more and not have to buy another PSU for a while, something like
https://www.overclockers.co.uk/supe...old-modular-power-supply-black-ca-062-sf.html
https://www.overclockers.co.uk/be-q...-platinum-modular-power-supply-ca-143-bq.html

would work without being unreasonably priced.
 
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sophistrysolipsist said:
Ok thanks. So even though 600W was the recommended one, it needs 2 dedicated 8pin rather than 2 6+2 pins. Thanks. Is a PSU upgrade fairly simple to do? I don't have a lot of experience with upgrading myself. GPU seemed easy enough though.
Click to expand...
No, it make no difference if you have 8 pin or 6+2 if the psu is bad it will be bad on both 8pin or 6+2 running power through 2 extra cables to make 8pin will not cause crash(looking at photo you need two 6+2 having two connections on one cable is bad) Did you try to underclock/undervolt to lower power consumption? If fans are not spinning when idle I would disable or use afterburner
 
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Ok maybe some progress. I decided to go back to DDU and get rid of both amd and nvidia drivers, and made sure I was in safe mode this time. Restarted, installed AMD drivers making sure I selected specifically the ones for the 5700xt rather than let it automatically detect.

Loaded up a low end graphic game and it seemed to run fine. Went to load up Cod MW warzone and set it to the lowest graphic settings and it ran fine. Tried it again highest settings and it ran fine too.
 
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