Newly Installed Cooker Hood Stopped Working

LowEndTorque

LowEndTorque

LowEndTorque

Associate
Joined
6 Mar 2024
Posts
174
Location
Cheshire
Hi Guys,

As the title suggests, we installed a new Samsung NK36C5070DS/UR cooker hood. It worked fine on the evening it was installed. The next day however, when I powered it on the extractor tried to get to first speed but after two attempts it settled on crawling speeds. Similar to what you would expect in limp mode in a car. This was the case regardless of higher speeds being selected. There was also a slight burning but it could be the new appliance thing. I raised it with Samsung and they have offered a replacement.

I talked to the electrician who installed it, and he mentioned that we try switching it off and on. After doing this the Cooker Hood doesn't even power on. The installer is very confident in his work (I am too) and said there was no issue with the connections, but even the best make mistakes and there could be that 1% chance there was something obvious that was not connected properly.

My gripe is with Samsung unable to cover the removal of the faulty appliance and cover the costs of the installation of the replacement. From the minimal information what I read online, it appears that the supplier is not liable for the aforementioned costs. I could have paid little bit extra and got Samsung to install it, but since they did not provide that service I had to go Third party. It is annoying that due to no fault of ours we have to bear the additional burden.

Could you guys help with any possible way to get through this. Worst case scenario, I just get over it and bear the hit of installation.

Thanks for looking into this.
 
MassiveJim said:
there is no way to avoid installation costs unfortunately. Annoying but not the most costly thing in the world.

FWIW its pretty easy to install one yourself, in our last house about 3 weeks before we sold the house ours packed up so I found a 2nd hand replacement on facebook and fitted it.
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It's the wiring bit I am not confident with. The electrician has used a tape to combine the connection. The wire supplied with the appliance appears to be US spec for some odd reason. I mean its not plug and play from the looks of it.
 
I have booked another electrician to visit and have a review both the hood and the Oven on Monday. It's through an acquaintance so hoping for better. Fingers crossed.

Thank you for all your inputs guys. Much appreciated! :)
 
gc123 said:
doesnt look good and to me if the wire is joined to the one going to the plug... how many wires are in the plug because i know i need glasses but looks like 2 flexs going to a single plug.
did he really take money off you for that???
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The black wire comes from the extractor and the white is the original one in place to which it has been connected via some plastic connectors. The grey wire is the connection that has always been there that goes into the socket.
radderfire said:
Where did you find the last guy?

Did you check his qualifications?

It does look a bit dodgy to me.
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I found him via Facebook group for the town we live in. We had posted there for recommendations.

I did ask for qualification which he said he has had but I had to be polite and not ask too many details. To be fair he was very friendly and left the place relatively clean.
 
arknor said:
I also hired him.
a single light switch socket to a double one
Bg1M3aI.jpeg



It's not the best but he was polite and tidy which is all that matters
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Lol. I didn't see what he had done until the thing failed. The switch is also on top of the Hood. To climb on the worktop to check is the last thing that would cross my mind.
MassiveJim said:
So just to be clear the plug in the picture goes into that taped up connection, then the other wire goes to the hood?
If that is the case, unplug the plug then take the tape off and take another picture.
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I will take a pic tomorrow.
 
Semple said:
I've got the same cooker hood and installed it myself, I thought I recalled it came with a fixed UK and US plug, so if you had a socket available then why did he feel the need to cut the plug off and join it to an existing one. I had to cut the end off mine because my connection was from a fused spur.

If you're relatively confident with DIY I'd just do the replacement myself - he's done the hard work already by drilling the necessary mounting holes. All you now need to do is mount it and plug it in.
Click to expand...
I am not sure why he felt the need to do whatever botch job he has done. I was working from home when this was being installed. I refrain from doing electrical stuff myself as I am not very confident.

Good to know that it came with a UK spec plug too.
 
So the second electrician did not turn up today for removing the Cooker Hood. I followed up with his boss couple of times only to get updated that he has been left a message and is awaiting response.

I tried to remove it myself but couldn't get my head around the wiring at the top of the cooker hood. The instructions went tangent over my head as they did not have the wiring related info in the diagrams. It just contained the mounting information.

How hard can it be to get a decent skilled person to get a task done. I have messaged two other businesses on Check a Trade this evening. Hoping at least one will turn up.
 
Had the second electrician come in today. Have got the Hood off now. I asked if the split wire would be an issue, and he said it wouldn't be a problem. Sometimes for some installations you may have to do it anyway.

On checking the hood he said the Motor is jammed. Up for collection tomorrow. Fingers crossed.
 
UPDATE:

Received the replacement Cooker Hood yesterday. I checked the package and it does have the UK wire without a plug attached. The EU spec does come with a plug attached. Awaiting installation now.
 
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