Hey guys,
I seem to be having a problem with my connections since moving house...
I have a telephone socket in my living room which the Sky guy connected the sky box to, and then I connected my phone to it as well using the 'doubler' the sky chap supplied when he was installing the service.
Please note I only have Sky TV.
A few days later, a BT chap came and installed BT infinity. He moved the master socket from the living room to the study where my computer is located and the living room socket became an extension socket.
He tested everything, and the line had a dial tone when using the phone.
However, now, a few days later, there is no dial tone unless Sky is disconnected from the doubler and the phone is connected on it's own (doubler or otherwise).
I've tested the phone in other rooms sockets too, used a different phone etc, and all work when Sky is not connected. Two phones connected to the doubler work too. It's just as soon as sky is connected with another phone. It's like the phone socket has gone over it's limit or something??
A BT engineer is coming out to see it, but I was hoping someone had a solution that wouldn't involve me getting charged £130 if the engineer determines it's nothing they've done to cause the issue.
BT Infinity option 2 is working fine though!
Thanks in advance!
I seem to be having a problem with my connections since moving house...
I have a telephone socket in my living room which the Sky guy connected the sky box to, and then I connected my phone to it as well using the 'doubler' the sky chap supplied when he was installing the service.
Please note I only have Sky TV.
A few days later, a BT chap came and installed BT infinity. He moved the master socket from the living room to the study where my computer is located and the living room socket became an extension socket.
He tested everything, and the line had a dial tone when using the phone.
However, now, a few days later, there is no dial tone unless Sky is disconnected from the doubler and the phone is connected on it's own (doubler or otherwise).
I've tested the phone in other rooms sockets too, used a different phone etc, and all work when Sky is not connected. Two phones connected to the doubler work too. It's just as soon as sky is connected with another phone. It's like the phone socket has gone over it's limit or something??
A BT engineer is coming out to see it, but I was hoping someone had a solution that wouldn't involve me getting charged £130 if the engineer determines it's nothing they've done to cause the issue.
BT Infinity option 2 is working fine though!
Thanks in advance!
