No Internet using Netger DG834GT but ok with Speedtouch.

Da[]San

Da[]San

Da[]San

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I'm on Windows 7, i've been trying to get my Netgear DG834GT to connect to the internet to no avail.

Syncs okay at the exchange and i get an IP address on the Status Screen (Static IP). However Network and Sharing Centre shows that i can't get on the Internet. Yet i can unplug the network cable and adsl cable and replug it into the Speedtouch and straightaway it works again. Whats ammis?
 
I had a problem with a Netgear DG834G yesterday, also couldnt not connect to the net. It worked fine a week ago, but yesterday i thought it was dead.

In the end i reset it and it worked fine, just an idea ;)
 
I'm static IP so there is no requirement for username/password.
I'm thinking its a windows TP/IP issue but after that i'm stuck.
 
Can you not ping anything from your router? What does the logs say? "Chap authentication error" or anything along those lines?
 
Have you got the VCI / VPI settins correct in the set up page?
Set the Static IP and default gateway?
 
ADSL Port
MAC Address 00:14:7F:EF:3C:61
IP Address xx.xxx.xxx.xx
Network Type Static IP
IP Subnet Mask 255.255.255.0
Gateway IP Address 192.168.0.1
Domain Name Server 87.194.255.154
87.194.0.53

LAN Port
MAC Address 00:1B:2F:75:72:76
IP Address 192.168.0.1
DHCP On
IP Subnet Mask 255.255.255.0

Modem
ADSL Firmware Version A2pB023o.d20e
Modem Status Connected
DownStream Connection Speed 16000 kbps
UpStream Connection Speed 1369 kbps
VPI 0
VCI 101

Wireless Port
Name (SSID) BeBox1
Region Europe
Channel 6
Wireless AP Enabled
Broadcast Name Enabled
 
Da[]San said:
ADSL Port
MAC Address 00:14:7F:EF:3C:61
IP Address xx.xxx.xxx.xx
Network Type Static IP
IP Subnet Mask 255.255.255.0
Gateway IP Address 192.168.0.1
Domain Name Server 87.194.255.154
87.194.0.53
Click to expand...
0/101 is correct for BE. I had a similar problem when I was sent a new BEBox and tried to get online too hastily, ignoring the included paperwork and not properly remembering some settings a couple of years after first signing up.

Try going through the configuration wizard and setting Subnet mask = 255.255.252.0.

The Default gateway on my router begins with 87.194... and the one for your PC (the router's default IP) is 192.168.1.254*, unless you've reconfigured that too.

I also suggest adjusting the secondary DNS server (which has depreciated) to 87.194.255.155 or, as I do, one of OpenDNS's server IPs.

*edit: Should have read you were using a DG834 :)
Ring BE or submit a ticket if you need confirmation of the settings.
 
Last edited:
Da[]San;16192016 said:
I'm on Windows 7, i've been trying to get my Netgear DG834GT to connect to the internet to no avail.

Syncs okay at the exchange and i get an IP address on the Status Screen (Static IP). However Network and Sharing Centre shows that i can't get on the Internet. Yet i can unplug the network cable and adsl cable and replug it into the Speedtouch and straightaway it works again. Whats ammis?
Click to expand...

Has the DG834GT ever worked, or you got it to replace the Speedtouch and not used it before?

Have you tried hardware resetting the DG834GT and using wizard to detect set-up connection?

With an unfolded paper clip pressed in the small hole that is by power connector on back, while router is turned on. The tick light on the front will turn orange, and I normally keep it held in for 10 secs while light is orange.

If going to try this, you might as well update firmware first, as meant to hardware reset after a firmware update.
 
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