I have the exact opposite experience with them. Great signal everywhere I travel, rarely lose 3G and its consistently fast.
Gotta agree on the customer service though I can't say any of the providers I have been with have been outstanding in that department
I rarely have issues with signal, however their customer service is some of the worst around.
Last year when I upgraded to iPhone 5 on Orange, I did it online in October. Then the next day I read that people who had pre-ordered the phone still hadn't received it from Orange (this was weeks after release). I did not receive a confirmation email, yet orange instantly took the £200~ out of my account for the phone. Then the next day I rang up and cancelled my upgrade, which they said would be done in a matter of hours - It was not, and I continued to receive automated texts about my upgrade..
2 months later, my contract had finished, and I finally received my £200~ back, but only after I had rang them 20+ times, had them deny that they even took the money, flat out lie to me about all of it, and then finally they asked me to fax (lol?) a copy of my bank statement to them. So I did that (using some online pdf-fax sender which I had to pay £1 for and didn't think would work) and then 2 days later £200~ mysteriously appeared back in my account.
In the end, I had bought a new contract (on Orange - epic fail on my part) from Carphone Warehouse. When I rung up Orange to talk about moving my number across, I got asked where I had purchased the iPhone. I told them it was at CW, and the woman started ranting at me about how 4G wouldn't work because I didn't get it direct from Orange blah blah.. even though it was on their bloody network!
Oh and after I had finally sorted this, I still knew of people who hadn't received their pre-ordered iPhone 5 3 months after release.
Orange are awful, and offer no incentives over other networks apart from 4G, which has bad coverage in my area and is horrendously overpriced!
They have probably been very busy!
I would buy the 5S outright, swap sim over and then sell my 5.
