Noblechair HERO Limited Edition 2019 creaking

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Joined
16 Feb 2009
Posts
177
Location
Preston
Recently pulled the trigger on a noblechair HERO but I've noticed the everytime I sit & rest my lower back the chair creaks. Now if I put the lumbar support forward the creak is not as bad, but considering it's a premium chair I expected a bit more. Is there anything I can do to resolve this? How do I go about returning the chair now its fully built? I can't disassemble the base of the chair from the gas lift
 
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