Noisy phone line, unstable net access. Advice?

sja360 · 11 Apr 2006 at 23:25

give up tbh, more hassle for what could be £100-200 compensation? doesnt seem worth it to me.

AMDX23800+ · 11 Apr 2006 at 23:29

Think yourself lucky.
I ordered 512k and it wouldn't even Sync... EVER ! :confused:

4km of overhead old phone lines cant of helped though

danlightbulb · 12 Apr 2006 at 13:40

I'd go for compensation mate. You might not get anywhere but can't say you didn't try. I suggest to write a formal letter, and address it to someone important like the customer services director or something. Also, cc it to Oftel customer services dept and make sure its apparent that you have cc'd it, as it may be the leverage you need to get some compensation.

Try and include costs for any upheaval, like days taken off work waiting for engineer, costs of swapping and changing equipment etc.

tolien · 12 Apr 2006 at 13:45

Unless you want to look like a complete tube, I'd put Ofcom - not Oftel (who ceased existing four years ago)

Gedalia_w · 12 Apr 2006 at 17:28

The net got cut twice today and I had to do the strange thing of picking up my phone and hanging up to get the router to dial a connection back.

The phone is not really crackly but there is a trace of it, so my problem is not fixed yet.

WOMBATWILSON · 12 Apr 2006 at 17:35

Gedalia_w said:
The net got cut twice today and I had to do the strange thing of picking up my phone and hanging up to get the router to dial a connection back.

The phone is not really crackly but there is a trace of it, so my problem is not fixed yet.

i bet you can hear voices in the background aswell?

sja360 · 12 Apr 2006 at 22:59

WOMBATWILSON said:
i bet you can hear voices in the background aswell?

that can soo taken the wrong way