Not particularly impressed with Corsair cases

Mr Paul · 10 Sep 2014 at 19:32

Well So far I have had TWO Carbide 540 Air cases, both with scratched side windows on the inside, first one I just sent back, but the second one I kept and contacted Corsair.

Fair play to them they have sent me a free replacement side panel, which arrived today.

However upon taking it out of the box it's actually bent so unusable and...yes scratched AGAIN on the inside!

I have sent them another mail to see what happens next as I'm not a happy bunny!

Rroff · 10 Sep 2014 at 19:35

Not very helpful but no scratches on my 540 - wonder if they've changed the packaging though as while very well protected the original packaging would build up a pretty hefty static charge.

Mr Paul · 10 Sep 2014 at 19:37

Yes, was zapped twice on both cases lol.

The side panel only has the protective film on the outside, it's always the inside that is scratched. Nothing is loose in the case, so must be happening in production.

However the bent and scratched replacement made me face palm quite heavily!

Mr Paul · 18 Sep 2014 at 21:02

Well just an update, I have so far had FIVE side panels and all have been scratched and one was distorted making the case look like a fish bowl (it also happened to have some surface damage).

So lets just say I'm not happy.

demon8991 · 18 Sep 2014 at 22:56

Wow you are unlucky, never had a problem with any of their kit.

I have the 750D and it is easily the best case I have owned!

jimbaw · 19 Sep 2014 at 09:41

sorry to hear that. I've always been happy with corsair cases. I've never had a problem with them. it's quite strange (and unlucky). hopefully 6th time lucky?

Mr Paul · 19 Sep 2014 at 23:57

Well another replacement has been shipped, fingers crossed.

avrc · 20 Sep 2014 at 08:52

I guess they're not taking any time to check the replacements before sending them out which is very poor considering the number you've had already! No issues with my 250D thankfully but that only has one small top window.

zoomee · 20 Sep 2014 at 11:55

It seems corsair are starting to skimp on bits here and there for their new cases. Too many vents/holes makes them quite noisy cases too. The inside trays, the outside side covers are like thin sheets of metal in comparison to their previous models

I'm comparing my 540 air and my 750D to my old 650D and 700D here. Both the 650D and 700D were solid cases (they weighed far more than the newer cases - which obviously reflects the materials used these days in their new range). Just look at the front plates on the older models - solid metal, now its just crappy plastic.

I know companies are out to make monies but it's a bit crap that these days we are getting worse quality than before - saying that its a bit like the new BMW and Mercs - nothing in comparison to the build quality of the older models.

Whilst I like the designs I don't think I'll be buying corsair cases again.

Mr Paul · 20 Sep 2014 at 19:50

It's a real shame as this 540 Air is great.

P4Clock · 20 Sep 2014 at 21:36

i have just sold my 540 Air, i thought it was fantastic for about 5 minutes, then it just got old fast, rattling and vibrating all the time. and the window was a very bad fit to the side panel

TonyTurbo78 · 21 Sep 2014 at 11:24

only had one, my 780T is the first, and I gotta say best case I've ever owned. Stunning to look at, build quality is epic.

Terrier_Jimlad · 22 Sep 2014 at 09:36

Have the 540 myself, and purchased 2 more for friend's builds, no scratches on any of them!

One did have an annoying vibe/buzz as P4Clock mentioned, nudging the case often resolved it - wasn't mine so didn't care too much

Flying_Hellfish · 22 Sep 2014 at 10:13

650D here. Has been very solid. Shame to hear about these issues (and those with the 900D).

Mr Paul · 22 Sep 2014 at 14:36

Well the SIXTH side panel arrived this morning and yes scratched!

Time to elevate to somebody in charge as while it started to get funny, its not anymore!

Relentless81 · 22 Sep 2014 at 14:39

Only issue with my 540 is the fans sound awful for a minute or 2 at boot up

Rainagul · 22 Sep 2014 at 19:37

Seems odd it's happening so much, are you aware of any vendetta's with postmen?

logicfry · 22 Sep 2014 at 20:16

sounds like a pain, maybe time to send it all back and get something else? Having just ordered a corsair case, hope it doesn't have any issues.

had to send back my tx750m psu twice for noisy fans which was quite disappointing. but each time they were quite fast at sending out parts and didn't argue or make life difficult, simply replaced the unit.
it has made me think twice before ordering their kit again.

Mr Paul · 22 Sep 2014 at 20:48

Rainagul said:
Seems odd it's happening so much, are you aware of any vendetta's with postmen?

lol the packaging isn't damaged.

They are scratched from the factory!

Mr Paul · 22 Sep 2014 at 20:49

logicfry said:
sounds like a pain, maybe time to send it all back and get something else? Having just ordered a corsair case, hope it doesn't have any issues.

had to send back my tx750m psu twice for noisy fans which was quite disappointing. but each time they were quite fast at sending out parts and didn't argue or make life difficult, simply replaced the unit.
it has made me think twice before ordering their kit again.

The customer service is very very good, just a shame the QC isn't.