[NTL] Internet Speed slow

Soldato
Joined
12 Feb 2004
Posts
7,400
Location
Manchester
anyone on ntl. notice any speed loss? im on 10mb and usually get 1200k downloads,

for the last 2 days im only getting 300k downloads :(

tried rebooting cable modem and router and pc but no change.

i have a wireless enabled and its secure. (only use laptop wireless which i havent used for a few days)

am in the process of doing a system clean with spybot etc etc, bu i dont think that will make a difference.

anyone got any ideas?
 
Getting the same here in Stoke on Trent on my 10mb connection, between midnight and 6am speeds are fine, but then it drops to 300k.

Reading on other forums a couple of other people have got the same problem, telephoned NTL and they say 'Theres nothing wrong with our network'.
 
I havent seen anything on any forums yet, but it looks to me as though traffic shaping has come into effect after 5pm.

Ive sent a email to NTL to ask this very question.

I know they have installed the necessary software/hardware for traffic shaping and said it would be between 6pm and midnight but as yet they hadnt turned it on. Looks like they could be testing it out on us.
 
I've also been noticing this. I mentioned in the other thread about the merge that NTL/Telewest are now working as 1 and they might still be working on it.

I'm on 4MB and on Telewest and i've been noticing the same thing as have a lot of other NTL/Telewest users.

It's damn annoying especially when gaming. It seems to have calmed to about 80 ping from 200 from what my brother says as i haven't been gaming for quite a few days now. It should be under 40 other wise i'm not going to be happy.

I still haven't called them yet to see whats going on.
 
Traffic shaping/port throttling wasn't ever part of the plan pre merger and it seems strange that only a few users in certain area's are reporting this. NTL and TW and every other ISP have always had fluctuations normally due to the ebb and flow of traffic on the uk backbone structure but normally only for short periods.

If this was being tested it would be on a pre approved group in one franchise area and they'd know about it well in advance! Also the idea that the BBI provisioning systems are unified and 'working together' at this stage couldn't be further from the truth.
 
ScoobyDoo said:
Getting the same here in Stoke on Trent on my 10mb connection, between midnight and 6am speeds are fine, but then it drops to 300k.

Reading on other forums a couple of other people have got the same problem, telephoned NTL and they say 'Theres nothing wrong with our network'.

I am in Fenton and mine is fine. Occasionally it drops to about 750k. I am about to drop to 4 meg though as I don't seem to be downloading as much just lately.
 
I have just noticed my NTL home speed has doubled to 2mbps in the last few days. From their webiste, it seems they are in the process of doing so i.e. minimum speed they offer is 2mbps. I welcome it! Sorry to hear about your problems. In case you are not aware, try www.adslguide.or.uk and then select test speed on the left pane to check your speed.
 
Tried the speed test just..

Speeds now at 10.10pm are appalling, getting 200k/sec max, speeds are fine until 6pm. but come that time and it all goes downhill.

Ive just email tech support to ask them to look into it.. defo a serious problem, but its only started since vod, what i cant understand though is why its only happening after 6pm, up until that time speeds are fine.
 
Avalon said:
Traffic shaping/port throttling wasn't ever part of the plan pre merger and it seems strange that only a few users in certain area's are reporting this. NTL and TW and every other ISP have always had fluctuations normally due to the ebb and flow of traffic on the uk backbone structure but normally only for short periods.

If this was being tested it would be on a pre approved group in one franchise area and they'd know about it well in advance! Also the idea that the BBI provisioning systems are unified and 'working together' at this stage couldn't be further from the truth.

This was posted on a ntl forum by a ntl employee which indicates that traffic shaping was their plain pre merger...



There have been rumours circulating for the last few days on Cable Forum regarding Traffic Shaping being implemented on ntl’s broadband services, and numerous customers have been reporting slow connections without any prior explanation or reason.

As with the implementation of broadband download caps back in February 2003, ntl have quietly slipped the relevant Traffic Shaping clause into their User Policy (section 20). In February 2003, ntl:home MD at the time, Aizad Hussain, admitted that the cap was “poorly communicated,” and unfortunately it would appear that lessons were not learnt from this exercise. You can read the relevant section from the User Policy below, which Cable Forum member Toto spotted:

In addition, we reserve the right, at our sole discretion, to manage all traffic and traffic types on our data network to ensure a consistent and optimal service for all our Broadband customers. At peak times (normally 6pm to 11pm), we may therefore limit the bandwidth available to less time-sensitive traffic types, in particular peer to peer traffic, or in extreme circumstances, where network congestion leads to potential denial of service for some customers, to reduce bandwidth allocations at an individual or a network level, in order to maintain a consistent quality of service for all customers. These restrictions do not apply outside of peak hours.

Whether traffic shaping has already been implemented is still unclear, but early reports on the forum would indicate that it has been, at least in some areas between 6pm and 11pm.
 
Yes you are right, someone claiming to be an NTL employee did post something to that effect, thing is look at the product unification taking place, NTL is sync'ing to TW and not the other way around, it's the same with the chan numbers that are changing shortly for NTL to match those on TW along with a few other things as yet unreported.
 
It annoys me when I see things like traffic shaping because I am paying good money for a service that im not getting sometimes purely because NTL can't provide a proper 10mb connection. If they offer a 10mb connection, the user should be able to do as much downloading as they want and it should be fine, why else offer a 10mb connection and not be able to fully support.

I know a lot of you will say that its just a few people that are spoiling it by downloading illegal things but why else do people need 10mb connections? Yes there are things that are legal that can make you use a lot of bandwidth but not the full amount available and even if it was, its not constant and would only be a short period of time. Due to the way NTL has tested there 10mb service by the average user bandwidth and not by what if people do use their 10mb connections to a fuller capacity, would have shown them that all they could provide on a permanent level and keep it running smootly without traffic shaping is something like a 4mb connection.

So why offer a 10mb connection if your servers can't handle it?

Then, there are talks of NTL trialling 100mb connections . I know this won't happen for a while but what a joke it will be. No one will see close to those speeds and the limitations that will be imposed on it, will mean that it won't even be worth having a connection that fast.

Most people though don't usually care about this argument and like I said usually just blame people downloading illegal stuff but NTL just shouldn't offer a service they can't handle very well at all.
 
I totally agree, but the way the industry operates is highly questionable.

Unlimted rarely if ever actually is unlimited, and 'up to 8Mbit' is rarely if ever infact 8mbit. At least on cable you can regularly get the full 10mbit, ADSL2 looks the best hope but the LLU role out is so slow and again it's all about 'up to', 'FUP' and 'traffic shaping'.
 
What you're forgetting is that either your price goes up (ISP-grade network kit doesn't come cheap), you get traffic shaping at peak times (as you're apparently seeing) or everything breaks at peak times.

Before Plusnet got their shaping going, they had a few issues with Centrals maxing out, and the end product was crazy latency (in the four figures) and loads of packet loss. You couldn't play games, you couldn't even browse the internet.

The ideal would be the ISPs offer an option where you pay more and get a higher priority through their shaping kit - but how much more would you need to pay?
 
I agree with you tolien and I would be happy to pay upto £10 more but at the same time, you can't expect people to pay good money for a service being capped/traffic shaped/throttled. I think it would be a good idea for someone like NTL to drop the current prices slightly and have a strict cap on those ones and then keep the current prices for heavy users or an extra £5 per month for heavy users.
 
jake000 said:
I would be happy to pay upto £10 more but at the same time, you can't expect people to pay good money for a service being capped/traffic shaped/throttled.

As I've already said, £10 doesn't buy you much though, and the alternative to no capping or shaping is a free-for-all. Would you be happier if you got latency in the seconds and you couldn't browse or send email, because a minority felt like downloading?

The fact is the prices have stayed the same or dropped while the headline speed's gone up - there's no contractual obligation as far as what you get, and there are other ISPs (though you'd need a BT phone line).

Compare to even Demon's low contention ADSL, where you're charged three figures for 1Mbps. But this is turning into yet another anti-capping/shaping debate.
 
I see your point and I know that what ever solution is thought of, something else rules it out.
I already do have problems with emails, which is why I blame NTL and other companies for introducing such high speeds when they really can't provide it properly.
 
I dont really mind NTL bringing in traffic shaping between peak hours, as i can do my downloading off peak, but what i dont agree with is that they dont inform their customers. There has been no mention of traffic shaping by NTL, no press release, no emails to customers.

It may or may not be happening, but something is going on when at 6pm my 1.2mb/sec downloads drop to 200/300k
 
jake000 said:
I already do have problems with emails, which is why I blame NTL and other companies for introducing such high speeds when they really can't provide it properly.

NTL's dodgy mail servers and their ability to provide connections at 10Mbps aren't connected.
 
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