NTL Service

amaru · 31 Jan 2007 at 14:42

Last night some bright sparks who live in my area, thought it would be a great idea to set fire to our local exchange/junction box, which has caused my whole street and the streets surrounding it to lose all there NTL services :mad:

. I have already spoken to NTL who have logged the fault but have no ETA on when the fault is going to be fixed. I was just wondering if any of you guys worked for NTL and know how long things like this take to repair?

Thanks in advance

(The box is a smoldering mess at the mo, if your wondering how badly damaged it is

)

Rotty · 31 Jan 2007 at 14:45

we had one hit by a car our way a couple of years ago, took about 6 weeks iirc

though the impact wasn't as bad so maybe they will be quicker with yours

amaru · 31 Jan 2007 at 14:46

Rotty said:
we had one hit by a car our way a couple fo years ago, took about 6 weeks iirc

NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

What did you do in the meantime??

trojan698 · 31 Jan 2007 at 14:46

Depends what priority the support ticket is, if enough people complain the priority increases iirc. Will be fixed today/tonight (the network engineers work 24 hours) if it gets raised to priority 1.

Solari · 31 Jan 2007 at 14:47

amaru said:
NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

What did you do in the meantime??

Find the hoodies who did it and beat them to death with a baseball bat?

Rotty · 31 Jan 2007 at 14:47

amaru said:
NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

What did you do in the meantime??

it didn't affect me just some folks down the street

re what do they do ? er they went without :eek:

, I think one signed up to a pay as you go dial up internet

NTL only refunded for loss of service

riddler · 31 Jan 2007 at 14:48

we used to set this as top priority i would have expected them to send someone out the next day

Rotty · 31 Jan 2007 at 14:51

riddler said:
we used to set this as top priority i would have expected them to send someone out the next day

they came out in a couple of days but it took them ages to sort it, the green box had to be replaced etc

amaru · 31 Jan 2007 at 14:53

Rotty said:
it didn't affect me just some folks down the street

re what do they do ? er they went without , I think one signed up to a pay as you go dial up internet

NTL only refunded for loss of service

No Broadband or TV for 6 Weeks,

, i feel ill

Rotty · 31 Jan 2007 at 14:54

amaru said:
No Broadband or TV for 6 Weeks, , i feel ill

I'm not saying that will happen just that it took a long time when I saw it , ours was just a small amount of folks BB and phone afaik , don't know anyone around here who uses ntl tv ( well apart from the folks with dodgy boxes )

PhilthyPhil · 31 Jan 2007 at 14:55

amaru said:
No Broadband or TV for 6 Weeks, , i feel ill

Sounds like it might do you good then

Werewolf · 31 Jan 2007 at 15:00

amaru said:
No Broadband or TV for 6 Weeks, , i feel ill

Go door to door, calling on any of your neighbours with the NTL grey box on their wall and get them to ring in the fault? (which would make sure it gets raised in priority over a couple of calls).

I know that when we had repeated problems with our VOD, when I mentioned to the engineer that a couple of neighbours were also having the same problem (and he'd just been to the same problem on a nearby street) he rang his center and told them about the fact it appeared to be an area problem.

amaru · 31 Jan 2007 at 15:20

Werewolf said:
Go door to door, calling on any of your neighbours with the NTL grey box on their wall and get them to ring in the fault? (which would make sure it gets raised in priority over a couple of calls).

I know that when we had repeated problems with our VOD, when I mentioned to the engineer that a couple of neighbours were also having the same problem (and he'd just been to the same problem on a nearby street) he rang his center and told them about the fact it appeared to be an area problem.

I think a fair few of my neighbours have called to complain, but i have spoken to the mrs a few time she said she has not seen one NTL van engineer etc, i would have thought because of the serverity of the problem somebody would at least come out and see what the damage is?

TC1 · 31 Jan 2007 at 15:29

This happened to my mate. The NTL box caught fire and it took 2 months to sort it out!!

wesley · 31 Jan 2007 at 15:45

how hard to replace the box? what work involved?

TC1 · 31 Jan 2007 at 17:36

wesley said:
how hard to replace the box? what work involved?

Who knows with NTL? Everyone in the area complained but it still took 2 months before it was replaced and working again!

Werewolf · 31 Jan 2007 at 19:08

wesley said:
how hard to replace the box? what work involved?

I would guess it depends on the damage.

If it's been a fire it's possible the wiring into the box is damaged, so it's not just a case of replacing the box (assuming they have one suitable + gubbins in stock and available for emergency repairs).

amaru · 2 Feb 2007 at 15:52

Yippee, just spoke to the mrs and all has been repaired, pretty good tbh, rewired and fixed within 3 days.

Avalon · 2 Feb 2007 at 21:02

To give you a small idea of the work you need to try and put a load of burnt telco pairs back together, re-match those pairs to the correct E&D sides to tie in with the switch and that's assuming you don't have to re-pull cable/dig out ducting. The TV/BBI side is simpler but the telco will probably be done as a temp fix and full cab rebuilt later. Score one for the idiots.