I don't think you can really put a number to the amount of users they've alienated with this.
The days when PhysX were all about super realism tho are very much in the past, the last 3 years its been tweaked significantly towards robust physics that work well within gaming environments - you have to spend a lot less time worrying about your simulation "exploding" (technical term
) with PhysX than most other physics implementations including Havok or sticking to or getting in the way of the player, etc.
The thing is the sort of physics that PhysX can provide, that can't be done on the CPU, require them to be an intrinsic part of the game engine rather than an incidental effect so we never really see the full capabilities of PhysX - capabilities that are mostly lacking in Havok.
The days when PhysX were all about super realism tho are very much in the past, the last 3 years its been tweaked significantly towards robust physics that work well within gaming environments - you have to spend a lot less time worrying about your simulation "exploding" (technical term

The thing is the sort of physics that PhysX can provide, that can't be done on the CPU, require them to be an intrinsic part of the game engine rather than an incidental effect so we never really see the full capabilities of PhysX - capabilities that are mostly lacking in Havok.