nvidia shield from amazon

Muzza1875

Muzza1875

Muzza1875

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https://www.amazon.co.uk/dp/B01NBJ6KZY/ref=cm_cr_ryp_prd_ttl_sol_0

Just purchased one, arrived today - great bit of kit so far. Missing the remote though.

Clearly advertised on the site it comes with remote but on the box it says sold separately.
Contacted Amazon to find out what the script it, they said it doesn't come with remote and apologized.

1st world problem and not the end of the world but bit of a pain in the backside having to use a controller and a remote itself is £50 > to buy.

Anybody have any mishaps like this from Amazon? Did you get anything other than an apology?
 
Usually they give you like a coupon or something to use like fiver or something. If I recall when I complained about something and it was their mess up... but really not much more.

If it bothers you that much though you can return it fairly easily (at their expense due to their mistake).
 
You're going to get an apology or the chance to return it. Maybe a voucher if you want to spend loads of time talking to them.
 
If you are on prime the standard response for complaint is a free month.

On a related note prime now maybe great but prime on Amazon is continually worse!
 
This Q&A from Jan 2017 says a remote is included.

The unit is a lot smaller, with an amended controller and it now includes the normal remote
Click to expand...

Have they sent you the wrong version?
 
Product description
Size Name:16 GB
Product Description

NVIDIA SHIELD TV is a streaming beast. The fastest, smoothest 4K HDR video offers limitless entertainment. Watch movies or shows, enjoy music or play thousands of games. Control every experience with your voice using Google’s revolutionary search technology. It’s everything you want in one game-changing device, 3X faster than competitors.

Box Contains
1 x SHIELD TV; SHIELD Controller; SHIELD Remote; Power Supply; USB Cable; Quick Start Guide; Warranty Document
Click to expand...

Sounds like there should be a controller.
 
Martini1991 said:
Sounds like there should be a controller.
Click to expand...

He's missing the remot

After reading this thread I read and watched a couple of reviews of the 2017 Shield TV and every review had a remote in the box. The pictures and description on Amazon's page show the remote several times.
 
Hi guys it definitely said on description it comes with one. The box itself says it doesn't definitely no remote within. The customer advisor stated it does not come with one and has apologised and refunded 26 quid.


I'm confused as the reviews even on Amazon for same item have remotes on the review pictures etc.
 
Yea I think so, I'm not currently in at the moment but think I saw one at the back of it.

Do the 2015 and 2016 versions not come with remote's?
 
The 2016 version is bigger than the new 2017 version and does not come with remote.
If it has an sd card slot then you have the 2016 older version.
No bad thing TBH as the newer version is identical spec but loses sd card slot and IR port on the front.

Old Shield on the bottom,new one on top.

21brxiw.jpg
 
Last edited:
Mines is definitely the smaller one. I set it up briefly before going out and thought I saw an SD slot but must have imagined it. Will update later. I'm actually rather confused as all newer ones apparently have them and the Amazon customer service chap doesn't seem to know much either but insists it's not supposed to come with one even Though it clearly says and shows remotes with the shield on the website and reviews.
 
Should definetly have come with a remote then.Doubt you will get a remote for £26 i would send the whole lot back for the one you thought you were buying with included remote.
 
From what I can see, the 2017 SKU is physically smaller, comes with the remote, and the controller is a more angular design.

If you have a physically small box but no remote then you have a combination that doesn't appear to exist.
 
I've got a 2017 Nvidia Shield and it definitely comes with a remote in the box. As noted above there are differences between the original 2015 model and the later model.
 
the 2017 version comes with the remote the older model doesn't.

i bought mine from amazon and have a remote and controller.
 
Is there a space in the box where the remote should be?

I wonder if you have wound up with someone's return or something.

I'd return to Amazon personally, or get them to replace it.
 
Can only think you have got a 2017 shield in a 2016 box as this youtube video clearly shows the remote when you open the box.
The box also tells you on the outside the remote is included while yours says sold separately like the 2016 model.

 
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