Nvidia Shield TV - Sound drops out over Ethernet, other options?

[ssmacc]

Hello,

I've got a couple of Nvidia Shield TV's (2015 versions) and love them! Use them as the hub of my HTPC and they have been brilliant...until...I upgraded my AV AMP and Projector, I've now started watching 4k HDR ATMOS films, there is a known bug that means the sound drops out randomly over Ethernet (solid gigabyte connection), bizarrely WiFi doesn't suffer from this but the WiFi connection is not always solid enough for 4k.

Any replacements up to the job? I require ATMOS and HDR 4k (narrows down the list a fair bit) to make it more exclusive I'd like the device to be a PLEX server as well...this almost narrows it down to Nvidia Shield TV! On that note does anyone know if the Nvidia Shield TV 2019 version has resolved this issue (I've read the problem persists with the Nvidia Shield TV 2017 but struggling to find if the problem is fixed with the 2019...

Any other box's up to the job?

 

[ssmacc]

I'd keep the Shield and improve your wifi. Mine has not skipped a beat since switching from gigabit to wifi, with 4K HDR streaming.

To be fair the WiFi is pretty good, it can drop though...such a strange issue must be a hardware problem or I'm sure it'd be fixed
(reassuring you've had the same issue and found the same "fix")

Which player are you using or is it in them all?

Seem's to be them all!


Guess there is no other choice for what I want and as I say I'm very happy with it other than that...to think it's from 2015 and still almost top of the tree is amazing, great little box.

 

[ssmacc]

Pretty sure the underlying problem is over Lan only.

Last night I had the “Your connection to the server is not fast enough to stream this video” message, only briefly (on WiFi)...

I must be doing something wrong as the server is the shield, my set up:

ASUS RT-AC86U router.

Nvidia Shield TV > PC (server) Shield Library > Back to the Shield for viewing

Over Lan I get the drop outs and over WiFi 4k can sometimes pause “Your connection to the server is not fast enough to stream this video”, Speedtest can max out my virgin BBand (375mb), is there a way I can test the speed to the PC?

Does PLEX server use the internet or intranet? I suspect it's internet and I'm having issues when my Virgin Bband "plays up" (can drop to 10mb)...

Is there a way to force the PLEX server to use the intranet?

(appreciate this is all over the place but can't explain it that well!)

Any advice appreciated!

 

[ssmacc]

Thanks for the comments everyone, will do some more investigation, although I suspect its a bug (as pointed out) with either the Shield or PLEX itself.

Very irritating to have forked out for 4k and ATMOS only to have the sound drop out...it doesn't happen with a hard drive physically plugged in by the way.