O2 can't unlock my iphone

schoey · 26 Jan 2010 at 22:21

I requested an unlock and they say they can't without the number off the back of my sim !!!
Trouble is, i lost it months ago, soooo, does anyone know of a way around this ??
TIA

schoey

feriso · 26 Jan 2010 at 22:38

Take it out and have a look at it - use that pokey bit that comes with the phone.

RobH · 26 Jan 2010 at 22:41

If you lost the SIM then they can't really unlock the phone, it needs to be on their network to do an unlock remotely.

schoey · 26 Jan 2010 at 22:41

i don't have the sim card, i lost it months ago !!!

schoey · 26 Jan 2010 at 22:42

can i not put in another PAYG O2 sim ?

RobH · 26 Jan 2010 at 22:43

schoey said:
can i not put in another PAYG O2 sim ?

You can but they may charge you to unlock it (if you had it on contract beforehand then it would be free).

schoey · 26 Jan 2010 at 22:44

Ahh, i wasn't on a contract with them, i got the phone on PAYG !

Loafer · 26 Jan 2010 at 22:47

can't you just ask them to send you a new SIM card ?

RobH · 26 Jan 2010 at 22:49

schoey said:
Ahh, i wasn't on a contract with them, i got the phone on PAYG !

They should be able to Unlock it for you for around £15 if you get an O2 SIM in it (£1 from poundland or free online/from a friend on O2).

schoey · 26 Jan 2010 at 22:52

thanks for all your replies, i've mailed them with 'the new sim' suggestion, i'll see what they come back with !!

unknowndomain · 27 Jan 2010 at 00:22

The Pay and go customers have to wait 1 year as well as pay £15.

Xenoxide · 27 Jan 2010 at 12:42

RobH said:
If you lost the SIM then they can't really unlock the phone, it needs to be on their network to do an unlock remotely.

Not true. iPhone unlocks are done on the iTunes authentication server, so the next time you plug your phone into iTunes (Sim card or not) it gets unlocked.

O2 definitely didn't ask for that number when I got both of my iPhones unlocked, they only asked for the IMEI.

Wicksta · 27 Jan 2010 at 13:05

Maybe there is some confusion as to whether they were talking about the SIM number and the number on the SIM holder (which is indeed the IMEI)? What Xenoxide says is correct.

Feek · 27 Jan 2010 at 13:09

unknowndomain said:
The Pay and go customers have to wait 1 year as well as pay £15.

That was the case originally but I believe it's changed. There's no longer a one year minimum period.

VortexA1 · 27 Jan 2010 at 15:36

Feek said:
That was the case originally but I believe it's changed. There's no longer a one year minimum period.

So basically my 7 month old iphone payg can now be unlocked through o2?

Edit: just looked ; yeah I can but if I choose to use my sim again I lose free 'web and wifi' for the last 5 months.

Good to know though

schoey · 27 Jan 2010 at 19:45

i got a mail from O2 today saying they could now unlock it without me giving them the number on the back of the sim. I have to wait a further 2 weeks for them to unlock it tho.
But at least ist being sorted now.
Thanks everyone for your replies !!