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o2 Customer Services

Sgt_Pepper

Sgt_Pepper

Sgt_Pepper

Associate
Joined
1 Sep 2007
Posts
2,205
Location
St. Helens & Blackpool
Probly the best CS ever,
I updated my contract last week and got a new phone (from a k810i to a samsung soul), I didn't really like the phone so I called o2 and asked could i swap it, for the new SonyEricson C902, "No Problem" they said but it's only in stock on friday.
"Damn" i said "my phone which i was using on my previous contract (k810i) is broke", she asked me to send it off and they would send a replacement.
So i get home today and there's a brand new K810i to replace my broke one and they're sending me the c902 on friday.

So now i have 2 new phones, I can see one of them going on ebay. :D
 
O2 customer service is great...it just shows how far go CS goes. I will not be changing provider while they maintain such good standards
 
Yea, always has been good CS.

Been with them for 7 years, best network for me.
 
Yes I have always found O2 customer support to be top notch, they always call you back when they promise unlike other companys.
 
david.n.c said:
O2 customer service is great...it just shows how far go CS goes. I will not be changing provider while they maintain such good standards
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I think the OP lucked out... i would never ever say o2 service is great.. just just doesnt seem right lol!

My gf is having all sorts of problems with them at the moment... 5 months later and she has still not got her unlimited (3k texts) and 600 mins! This was a contract she took out in the shop, and trying to get it sorted has been a proper joke!
 
I've always found them great when I've needed to call, only once have I had a numpty who fobbed me off when my phone couldn't receive picture messages, but calling back and speaking to someone else got this sorted.
 
i'm with orange, i used to get loads of phones for free on upgrade, now you can only upgrade in the last 3 months of my contract and i have a 24 month contract! Looks like my K810i is gonna have to do until March 2009! mind you i have had it for a year and i havent seen anything really to grab my attention. let me know what the C902 is like, i am tempted by that and just might get it sim free.
 
Must admit I had to call O2 CS recently. They couldn't fix my problem but a few mins later another guy unexpectedly phoned me back and spent ages trying to sort it out. They lost marks for not being able to fix it but they tried really hard and that won more points than they lost in my eyes.
 
I've been with O2 for about 2 years now...and their customer service with me has always been top notch. Apparantly i'm a SELECT customer as well :)..

Best value for money as well!
 
I not long switched from Orange to O2 and I have been very impressed so far. Orange had some dire customer service at times, if you got someone helpful then they were very good. A couple of times I got some Indian call centre that were uselss. I think its quicker to get through to O2 CS too, the few times I have called I was only waiting about a minute, orange seemed to take forever at times.
 
mr_x_plosion said:
I not long switched from Orange to O2 and I have been very impressed so far. Orange had some dire customer service at times, if you got someone helpful then they were very good. A couple of times I got some Indian call centre that were uselss. I think its quicker to get through to O2 CS too, the few times I have called I was only waiting about a minute, orange seemed to take forever at times.
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A quick question to anyone who knows. Do O2 have offshore call centres? I've only once got through to an Indian accent and he seemed just as British as me so I'm guessing he was onshore.
 
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