O2 downgrading packages *warning*

no_1_dave

no_1_dave

no_1_dave

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Gloucester
I just had O2 ring me to let me know my broadband contract was up.
They offered me a discount to renew it for another year. The salesman advised me it was the same package, everything would stay the same except it would be cheaper. I then asked "so I wont be put onto one of the new packages"? He advised "yes but they are the same" and "you will be put on the all rounder package". I said "I am sure that package has limits, I want to stay fully unlimited", he then advised there were no limits at all and the all rounder package is "unlimited".

I loaded the O2 website with him on the phone & read it out to him. He then laughed and advised the 100GB cap was huge and "no one ever reach's it". I then told him very politely that there was no way I was "renewing with a discount" and want to stay on the package I am on now. He said "fair enough, but expect a call in the next few weeks as we will be making people change. The old packages will be phased out".

So yea, they seem to be tricking people by offering discounts and lying about the 100GB allowance. Be careful if they call you. I will probably be switching to BE. The conversation lasted a good 15 mins as he was very persistent with his lies about the new packages being unlimited. It took a lot for him to admit the 100GB limit was there.
 
I phoned up to move to another provider, was on the same package as you and got the broadband free for a year and also moved my phone to them from BT.
 
Well I wont be changing my contract until they force everyone. Shame they became so popular and now we as customers are paying for their greed. I guess all good things come to an end.

Hopefully when they do force people BE haven't gone down the same route.
 
bloodline76 said:
Well I wont be changing my contract until they force everyone. Shame they became so popular and now we as customers are paying for their greed. I guess all good things come to an end.

Hopefully when they do force people BE haven't gone down the same route.
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It's not their greed you're paying for, it's your own. They have to pay for their bandwidth like any other ISP, and those who abused the system have made it cost-ineffective to carry on like that.

Aside from the poor salesman in the O/P, they aren't hiding the point.
 
I'm with 02 and have been for a few years. I pay £7.50 a month for unlimited as long as i top up my 02 mobile by £10 every 3 months. Anyone else do the same?

If they try to change mine i will tell them to take a hike.
 
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Yep, my mum does the same. As the OP has described, we wary of those salesmen, they're evil people and no matter what, there's NO way to go back to your old package once they've fooled you in to changing to a limited one.
 
Thanks for the heads up.... I'm out of contract with O2 ATM. I'm not even gonna speak to them if they call...
 
The 100GB isnt a cap its their fair usage thing, so its not like you will be charged more if you go over it like you would with a real bandwidth cap its simply they may send you a letter they may not bother, just depends. All the ISPs have fair usage policies for their unlimited plans and they all enforce them to different degrees.

Theyve had a fair usage thing even with the old £7.50 unlimited, im pretty sure i went over it several times downloading 200GB+ in a month between myself and flatmates and they never sent us anything. Stark contrast to orange who moaned when we went over 40GB one month.
 
I got this call a couple weeks back and they said the same thing to me. I told him to check my download logs and he noticed i used well over 100GB in a month.
 
HangTime said:
I was under the impression that Sky and Be didn't (if we're talking 'fair usage' in terms of data transfer).
Click to expand...

BE is owned by O2 now so they probably have a similar policy, ISP's dont advertise the fair usage policy but they all have them on the unlimited plans, itll be mentioned in the small print or the terms and conditions.

It heavily depends on the company how harshly they enforce it and what they do when you go over it. BT for example just cut your bandwidth during peak times for that month(they did this to a friend of mine), orange send you threatning letters asking you to download less, O2 in my case anyway just ignored it.
 
Sky has no fair use policy on the unlimited package. If I was unfortunate enough to only be able to get adsl I would be hitting them up.
 
Pretty nasty peak time limit from o2 if the link is correct.

16.00 - 00.00 weekdays / 12.00-00.00 weekends caps you to 50 kbits/s on the basic policy, 100 kbits/s on the middle one and 250 kbits/s on their premium line. 50 kbits/s is pretty bad.
 
It's not the usage limits that are a problem on the new o2 packages, it's the awful traffic shaping that is.
 
Im still on the "O2 Home Broadband Premium" package, thats where its staying. My contract ran out for the second year on 06 December 2010, still havent had a call about it. Guess its just on a rolling monthly setup now.
 
I've heard nothing either. I'm on the top residential package. (can't remember,the one equivalent to BE Pro annex M)
I've never noticed my conenction being shaped to the degree that link shows. I think that's a little bit scaremongery.
 
Yeah these companys are slippery,but im sure there small print would say they have the right to change everything without notice anyway so a contract is not worth the paper its written on,exept in their favour where you are tied down to a 12 or 18 month financial commitment regardless!
Was shopping around for mobile broadband and 02 seem really to take the biscuit,offering unlimited broadband headline,only to read in small print its only unlimited to a certain limit like 20GB.Is that not a contradiction? sadly prob not for scamming overpaid marketing people!
 
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