O2 Inclusive & roll over minutes T&C change...

[CaPtBlaCk]

It would appear that there is a T&C change for anybody who connected or upgraded (pay monthly) since Feb 2008. It now appears that they are no longer rolling over any unused minutes, data or messages!

I found this page and link...

http://www.o2.co.uk/mobilestariffs/tariffs/specialnumbers

This then leads on to...

http://www.o2.co.uk/termsconditions/tariffsandboltons0153

By expanding the + on Pay Monthly tariff terms & conditions (after July 2008) you get this at 5:

Unused inclusive minutes, data and messages cannot be carried forward one month to the next on any tariffs. Existing customers transferring tariffs will lose any accrued rollover allowance.

I just spoke to their customer service dept and got no where. Has anybody else seen / experienced this?

 

[CaPtBlaCk]

Cue £250 phone bill. Damnit.

Exactly what happened to me today. There seems to be some cofusion at their end, but apparantly the system upgrade in September erased all of the roll over minutes.

I rang O2 a second time and got put through to some body who is looking to make a correction to this months bill. However in their own words they have no records to base a correction on!

I just tried to log on to the billing section of the website and it appears to be down, let's see what tomorrow brings!