O2 Inclusive & roll over minutes T&C change...

CaPtBlaCk · 12 Oct 2008 at 13:26

It would appear that there is a T&C change for anybody who connected or upgraded (pay monthly) since Feb 2008. It now appears that they are no longer rolling over any unused minutes, data or messages!

I found this page and link...

http://www.o2.co.uk/mobilestariffs/tariffs/specialnumbers

This then leads on to...

http://www.o2.co.uk/termsconditions/tariffsandboltons0153

By expanding the + on Pay Monthly tariff terms & conditions (after July 2008) you get this at 5:

Unused inclusive minutes, data and messages cannot be carried forward one month to the next on any tariffs. Existing customers transferring tariffs will lose any accrued rollover allowance.

I just spoke to their customer service dept and got no where. Has anybody else seen / experienced this?

slinxy · 12 Oct 2008 at 16:38

they stoped doing roll over stuff on new contracts a few years back... I think orange are the only uk provider that still does on new contracts.

Vonhelmet · 12 Oct 2008 at 18:31

O2 boned me with a T&Cs change in February too... When I signed up for my contract, web use cost £3 per MB. In February, they introduced a web cap of £1 per day max cost, but didn't tell me the T&Cs had changed and didn't offer me the chance to change to the new web cap, even though it's trivial to do so. So, when I suddenly need to download something big to my phone, I check the T&Cs and it says there's a web cap, which I assume has always been in place, which it hadn't. Cue £250 phone bill. Damnit.

Maccy · 12 Oct 2008 at 22:03

I don't think Orange do roll over minutes either, I've never experience any.

TriedandTested · 12 Oct 2008 at 22:04

I'm not too clued up on these sort of things but would a T&C change be a way to get out of a contract?

Vonhelmet · 12 Oct 2008 at 22:46

TriedandTested said:
I'm not too clued up on these sort of things but would a T&C change be a way to get out of a contract?

If it's to your detriment, yes. However, they get around it by giving you a month to back out, and then you're deemed to agree after that. So, they send you a letter saying the Ts and Cs have changed, and either provide a leaflet with the full Ts and Cs or tell you to look them up online. If they don't explicitly tell you what has changed, are you going to pore through a few thousand words of contractual rubbish? I think not.

CaPtBlaCk · 13 Oct 2008 at 00:14

vonhelmet said:
Cue £250 phone bill. Damnit.

Exactly what happened to me today. There seems to be some cofusion at their end, but apparantly the system upgrade in September erased all of the roll over minutes.

I rang O2 a second time and got put through to some body who is looking to make a correction to this months bill. However in their own words they have no records to base a correction on!

I just tried to log on to the billing section of the website and it appears to be down, let's see what tomorrow brings!

slinxy · 13 Oct 2008 at 20:05

I managed to get free data with my current contract with o2. My first bill (after renewing my contract) was stupid, so I phone them and as them why they removed my free 5 megs a month (enought for agprs on the n95 8 gig) and 5 meg @ 3 pounds per meg is 15 pounds saving a month.

The lady says that its better to have the £1 per day cap than the 5 megs free, I told them I disagree and unless they put it back on, they could have they phone back and I move on to another company. They offer me the data bolt-on for free instead of the daft free unlimited o2-o2 calls as like most people I have a stupid amount of mins and text so its better for me anyway.

I think the thing with o2 is that they are still two companys, you have the o2 shop which is run by call connect and o2 online which is run by martin dawes (who also runs some of vodafone), thats why certain o2 suppiers can not upgrade certain o2 contracts and want you to cancel and start a new one. T&C of the contracts my vary from the two companies (I never sit down and compared them) but the offers they give certainly do.