o2 misery

Nate

Nate

Nate

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Joined
18 Oct 2002
Posts
1,581
Location
Nottingham
Basically my contract is about to finish and i want to change to a more expensive tariff 3 times as much as i am currently paying i would also like a k800i. So i phoned up and asked them for this and they told me i could have that tariff but the phone would cost £120.

Yet if im a new customer and do it through the o2 website the phone is free?

I really cant be bothered with them basically all im looing for is around 200/300mins anytime and about 500 texts and a free k800i any suggestions?

I hate the fact they treat new o2 customers better than existing ones, i have been with them for 6 years and spent god knows how much.
 
How much are you actually looking to spend?

500 mins/unlimited texts on Orange is £35 a month (for example) and much more than what you were suggesting, and would come with a free K800i.

Without an original monthly price plan, it's a little difficult to work out how much you want to spend...
 
Mint_Sauce said:
Tell them you're going to cancel with them and I'm sure you'll end up getting the phone free.
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i did, they werent bothered.


at the mo i my contract is £10 monthly that is reduced from £20 monthly cos i paid for my last phone.

i wouldnt mind paying around £30 if the tariff is ok
 
Play hard ball, seriously. Say your going to change companies, drop other companies names, they will come crawling the next couple of days.

I had to recently cancel my contract cause basically I had the phone in my name and lied about my age. They didn't catch on but I thought that they would this time so I didn't renew.

Rang me up yesterday "Ok, £22.50 a month, 1600 minutes, 800 texts and a k800i delivered free". I still can't get it, going to have to take it out in a parents name. How lame.

But yea, play hard ball, you will get rewards for it.
 
Poolybit said:
Play hard ball, seriously. Say your going to change companies, drop other companies names, they will come crawling the next couple of days.

I had to recently cancel my contract cause basically I had the phone in my name and lied about my age. They didn't catch on but I thought that they would this time so I didn't renew.

Rang me up yesterday "Ok, £22.50 a month, 1600 minutes, 800 texts and a k800i delivered free". I still can't get it, going to have to take it out in a parents name. How lame.

But yea, play hard ball, you will get rewards for it.
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i don't know how you managed to swing that deal because they wouldnt even give me a standard tariff £30 month and a k800i free. when that is what they offer to new customers anyway.

I tried 'hard ball' i said 'ok this is no help at all, the fact that you cant offer me what a new customer can get is ridiculous im going to cancel my contract as orange can offer me a better deal'

she just said 'ok you just need to ring the disconnections department'

obviously they dont value me as a customer.

I was a student, i dont think i could get away with it now even tho my student card is still valid.
 
ring the disconnections department' tell them you wish to end your contract, its them that offer you the best deal, about 2 weeks ago I phoned up to cancel for the same reasons as you & they offered me £100 credit or the free handset & extra txts/mins to stay with 02 but I had already got what I wanted from tmobile & told them too little to late:)

Give them a call they will offer you something.
 
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I've always have this problem with O2, and to be honest, there are better deals around on other tariff.

Been with orange for the last few years, and never looked back.
 
NaTe said:
i don't know how you managed to swing that deal because they wouldnt even give me a standard tariff £30 month and a k800i free. when that is what they offer to new customers anyway.

I tried 'hard ball' i said 'ok this is no help at all, the fact that you cant offer me what a new customer can get is ridiculous im going to cancel my contract as orange can offer me a better deal'

she just said 'ok you just need to ring the disconnections department'

obviously they dont value me as a customer.

I was a student, i dont think i could get away with it now even tho my student card is still valid.
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I've been spendning a lot with them recently (£40 a month ish) think its kinda made them think I'd spend a lot with them in the future too.
 
Goumet said:
I've always have this problem with O2, and to be honest, there are better deals around on other tariff.

Been with orange for the last few years, and never looked back.
Click to expand...

well i just need to find a decent one thats the thing.
 
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