o2: returning busted handsets

TriedandTested · 25 Apr 2007 at 18:20

Anyone else had to do this?

I've basically got to be without a phone for at least 2 days while they send out a replacement handset. Hardly ideal as you can imagine.

Has anyone else had to do this but with o2 agreeing to send out the replacement first?

Thanks.

Rizel23 · 25 Apr 2007 at 22:17

Lol 2 days, ****-a-brick, thats a very quick service you should be great full to them!!

jhmaeng · 26 Apr 2007 at 08:43

To be frank, the only company that I've ever heard of doing anything similar whatsoever was Orange with Orange Care insurance. Other than that, you're basically out of luck and have to make whatever alternative arrangements you can. You can just buy a cheap PAYG mobile on the network you're on, no? It's not ideal, but ultimately it's your inconvenience rather than theirs...

Other than that, I think they generally see it as "consider your lucky stars that we're doing anything at all, let alone within x number of days!"

z0mbi3 · 26 Apr 2007 at 08:46

It depends, if it's under insurance and they've agreed to replace the handset then it should be a straight swap with a courier the day after the phone call.

If it's being handled via the warranty then 2 days is excellent service tbh.

basmic · 26 Apr 2007 at 08:47

O2 told me I could go into the shop, and they would credit my account by £25 - the amount needed for a deposit for a loan phone from an O2 shop. I demanded that the £25 be non-refundable, on the basis I should never have got a duff phone in the first place...the manager agreed. :cool:

PinkPig · 26 Apr 2007 at 11:06

basmic said:
I demanded that the £25 be non-refundable, on the basis I should never have got a duff phone in the first place...the manager agreed.

Why would you demand that your deposit be non-refundable? No wonder he agreed! Do you mean you demanded it be refundable rather than the opposite?

basmic · 26 Apr 2007 at 12:35

PinkPig said:
Why would you demand that your deposit be non-refundable? No wonder he agreed! Do you mean you demanded it be refundable rather than the opposite?

Non-refundable. O2 were paying the money to me, and I wanted to ensure that I would not have to refund the £25 credit back once returning the phone to the O2 shop.

Lead_Head · 26 Apr 2007 at 13:07

The courier at work did it by having the phone delivered and the courier had instructions that he could not release the package until he was given the other handset boxed up...

z0mbi3 · 26 Apr 2007 at 14:48

Lead_Head said:
The courier at work did it by having the phone delivered and the courier had instructions that he could not release the package until he was given the other handset boxed up...

That's how the insurance works. There's a £25 surcharge though.