O2 Unlocking form for iPhones

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Feek

Feek

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The form for requesting an iPhone unlock is now available here.

Pay Monthly customers
Your iPhone can be unlocked at anytime free of charge. If you unlock your handset and place a non-O2 sim into it, you will still have to honour the remainder of the minimum term on your contract.

iPhone Pay & Go customers
For iPhone on Pay & Go, unlocking can take place 12 months after you've bought your iPhone for a one-off £15 fee which will be deducted from your airtime balance.

What do I need to do?
Firstly, complete the unlocking form - it will take up to 14 days for the iPhone to be unlocked and we'll text you to confirm the unlock request. Then place a non-O2 sim into the iPhone and connect to iTunes via a USB cable. iTunes will confirm that the iPhone has been successfully unlocked.

Having trouble unlocking your iPhone? Visit our FAQs section.
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Psypher5 said:
I know that, I mean if i want to unlock it (not that i do but youknow) would i have to top up that original sim with what, 25/15quid? 10 to activate and 15 to unlock?
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That's probably something you're best checking directly with O2 to find out about. If you do and get an answer, can you let us know :)
 
I've just received a text.

We are unable to unlock your iPhone. For more information & help please go to www.o2.co.uk/unlockmyiphone

When I check the link, it looks as though this is the problem.
You may have not typed in the correct IMEI number (found by keying *#06# on your iPhone) and the correct mobile phone number. If these don't match the numbers we have on our system, then the iPhone can't be unlocked.
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My IMEI will be different to their records because Apple have swapped it after it developed a fault. I can't accept they can't unlock it because of this so I feel a call to O2 coming on.

They have a 24 hour customer service number?
 
I phoned O2 on the 2302 number above, the doris was very apologetic, took my phone number and IMEI number and said she'll put it through manually.

She said there was a problem with some IMEI numbers not being registered on the unlocking form correctly so I'd suggest trying it online first and if you get the same issue that I had then giving them a call. She really was very helpful.
 
Yes that's right - They expect you to continue paying your contract but it just means your phone is unlocked and can be used on other networks.
 
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