O2 vs BE

DireEmblem · 9 May 2010 at 10:03

You do realise that o2 = Be????????

They bought them some time ago now, see linky

Unfortunately they have an issue(IMO) with a high contention ratio.

tripitaka · 9 May 2010 at 10:05

mothermachine said:
i've been with BE for years now. best customer service i've ever used. whenever i've had a problem i've been up and running again in minutes. they really are worth it. o2 on the other hand are **** poor when it comes to customer service.

the products might be virtually identical but i'd always rather pay a tiny sliver more for proper support.

I found the opposite, back when I lived down in south London my Be service fell over completely - download speeds dropped massively and suffered constant disconnections. From reading their forums many other users were having the same problem - it appeared that they had taken on more subscribers than they could handle.
When I complained they offered no sort of discount or refund to compensate me for the poor service, and just tried to place the blame on BT.
I left and joined O2 - might be the same network but I've found their customer service to be miles better.

Compound · 10 May 2010 at 07:56

Hi, where in south London were you living as thats where i will be! Don't want to sign up and have poor service!

Kainz · 10 May 2010 at 13:34

I'm in the London, Middlesex area and have been with BE for 4yrs now. Easily the best ISP I've ever been with. On the few times I have used their CS, they have been totally superb despite being based in Europe with very long names.

Whoever recently re-designed their website in FrontPage 98 needs to be shot, repeatedly.

axer · 10 May 2010 at 13:35

Locky said:
o2 Don't offer fastpath

This isn't strictly true, I believe its their policy to set interleaving to ON but I've had it disabled for me before when I used to be with them, it was a lot of hassle through!

roadie · 10 May 2010 at 16:30

I'm on Be in Kennington, London. 23Mb sync, fastpath etc. Absolutely faultless service, and only £12.50 a month! I told them I had an O2 mobile (true), and that I could get a similar if not identical service for less, and they were happy to reduce my bill. Jolly good company in my eyes.

tripitaka · 13 May 2010 at 14:15

DuncanK said:
Hi, where in south London were you living as thats where i will be! Don't want to sign up and have poor service!

Was Tooting (Balham exchange). A few years back now though.

Locky · 13 May 2010 at 17:36

axer said:
This isn't strictly true, I believe its their policy to set interleaving to ON but I've had it disabled for me before when I used to be with them, it was a lot of hassle through!

let me know how you did it cus I have tried and tried, they point blank refuse to do it.