Sorry to resurrect an old post but after continually back and forth with Microsoft they've basically washed their hands with this issue. Apparently they have no solution in place to restore individual mailboxes, only the platform. They are trying to blame the end user but after investigation only the inbox is affected with virtually a whole years mail missing. Just thought I'd give people the heads up in case they were under the impression individual mailboxes could be restored from a backup by Microsoft. We are looking into using Cloudally for backups as we have one very annoyed customer and could certainly do without a repeat even though mailbox corruption is unusual
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