O365 mailbox backup
- Thread starter bigdunc
- Start date
Soldato
Single or whole tenancy?
Associate
We're using Veeam to back up our tenancy, it does what we need, but we are also a VCSP and sell it.
Ideally the option to do both. Got a customer who has had a 365 mailbox become corrupt so they now want a backup solution
Soldato
I'd be jumping up and down on Microsoft's support to get it restored. It's what you're paying for after all.
This. However check your organisation's GDPR policy on data retention.
Soldato
You could also look at something like Skykick. We started using it for customers at my last job and it worked well, though that was a good few months ago now.
https://www.skykick.com/product-descriptions/backup-1607/
https://www.skykick.com/product-descriptions/backup-1607/
Skykick yes. Unbelievably easy to get configured, mailbox restore options are a bit limited though. I use it myself but haven't too many customers on their mailbox backup subscription; on the other hand I don't do any onedrive for business/sharepoint deployments without it. You can get the two subscriptions as a bundle or take them separately.
It's easy enough for an end user to run if you want to hand them their own login.
It's easy enough for an end user to run if you want to hand them their own login.
Associate
I believe that Skykick still backs up to Azure infrastructure. It depends if the requirement is to backup outside of Microsoft domain or not.
We use a product called Druva InSync (https://www.druva.com/products/insync/) which uses AWS S3 for storage. We did try Veeam but needed to buy a load of onprem storage to make it work. Also had some crazy errors with the OneDrive backup
MS not fix this for you?
Associate
Druva is a great product. We use it regulalry for ourselves and other managed customers. Works great.
Soldato
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- 24 Sep 2015
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We're using CloudAlly for backing up our EOL mailboxes, SharePoint Online sites & OneDrive for Business stuff. No complaints, it works very well.
Soldato
Sorry to resurrect an old post but after continually back and forth with Microsoft they've basically washed their hands with this issue. Apparently they have no solution in place to restore individual mailboxes, only the platform. They are trying to blame the end user but after investigation only the inbox is affected with virtually a whole years mail missing. Just thought I'd give people the heads up in case they were under the impression individual mailboxes could be restored from a backup by Microsoft. We are looking into using Cloudally for backups as we have one very annoyed customer and could certainly do without a repeat even though mailbox corruption is unusual
Soldato
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I worked on the assumption that Microsoft didn't do any form of backup. The business couldn't quite understand why I wanted to pay to backup what they though was resilient data.
CloudAlly works well for us, drop them an email and they'll beat their quoted online pricing. They'll also generally do a hefty discount for shared mailboxes and so far they've yet to ask me for any proof of the ratio of shared to user mailboxes on our tenant.
CloudAlly works well for us, drop them an email and they'll beat their quoted online pricing. They'll also generally do a hefty discount for shared mailboxes and so far they've yet to ask me for any proof of the ratio of shared to user mailboxes on our tenant.
Soldato
Acronis offer o365 mailbox backup and has worked well for us in the past.