Octopus woes

[Mercenary Keyboard Warrior]

Yes was going to say, go and check your data app/website.

The only time I had an issue was the day the clocks changed.

Are you 100% sure your batteries/inverter are also on the right time?

My issue was caused by the inverter changing time at the wrong time.

Octopus seem to have the elec doing the right thing for me, but my gas is an hour out.

 

[bazaarboy]

How would you have less time at off peak rate as if it starts 1hr later it also finishes 1hr later. I'm on Economy 7 and it now starts at 1.30am-8.30am instead of 0.30am-7.30am. It is just as much you fault for not checking your usage.

If I'm using electricity during the agreed off-peak period, and Octopus aren't disputing this, how am at fault for reasonably expecting to be charged correctly?

 

[Deleted User 298457]

If I'm using electricity during the agreed off-peak period, and Octopus aren't disputing this, how am at fault for reasonably expecting to be charged correctly?

You are starting to come across like a man shouting at the clouds now. Just post your usage graph for everyone to see, and we'll tell you what the problem is.

 

[bazaarboy]

You are starting to come across like a man shouting at the clouds now. Just post your usage graph for everyone to see, and we'll tell you what the problem is.

Did you actually read my OP?
I've now adjusted the charging time for my batteries and I'm not accumulating any more peak, or day rate usage.
However, for 3 months I was billed £200 more than I actually used, simply by keeping to the off peak period.
Unfortunately the smart meter was incorrectly billing me for peak usage, during off peak times.
Hence, coming to GD to see what other people's experiences have been, and the best way to try and get some kind of compensation for this.

 

[Deleted User 298457]

Did you actually read my OP?
I've now adjusted the charging time for my batteries and I'm not accumulating any more peak, or day rate usage.
However, for 3 months I was billed £200 more than I actually used, simply by keeping to the off peak period.
Unfortunately the smart meter was incorrectly billing me for peak usage, during off peak times.
Hence, coming to GD to see what other people's experiences have been, and the best way to try and get some kind of compensation for this.

Yes - you assumed the clock on your meter changes and it doesn't so you are venting to GD. You've learnt why they've billed as they have. Move on.

Edit: it is even on their website:

What happens to my Economy Seven (E7) tariff when I have a smart meter installed? | Help & FAQs | Octopus Energy

What happens to my Economy Seven (E7) tariff when I have a smart meter installed?

octopus.energy

 

[bazaarboy]

Yes - you assumed the clock on your meter changes and it doesn't so you are venting to GD. You've learnt why they've billed as they have. Move on.

Edit: it is even on their website:

What happens to my Economy Seven (E7) tariff when I have a smart meter installed? | Help & FAQs | Octopus Energy

What happens to my Economy Seven (E7) tariff when I have a smart meter installed?

octopus.energy

"DiD yOu JuSt AsSuMe YoUr SmArTmEtEr WaS aCcUrAtE?"

Yeah buddy. The clue's in the name.
I'm not using the economy 7 tariff.

 

[john_smith]

Yep the realitme usage is accurate, and I thought Octopus would be more accommodating. It's their data that I'm pointing them to after all.
The problem with starting the usage at 1.30am is that I have even less time at the off peak rate. In the colder months we need as much of the cheaper electric.
They should adjust their billing to overcome what is a minor technical issue on their part

Whilst you shouldn't have to....If it's out an hour then just charge form 01:30 to 05:30 and then change back when the clocks change.

 

[Deleted User 298457]

"DiD yOu JuSt AsSuMe YoUr SmArTmEtEr WaS aCcUrAtE?"

Yeah buddy. The clue's in the name.
I'm not using the economy 7 tariff.

Assumptions make an ASS out of U and ME.

And in this case, cost you 200 quid.

 

[Hawk Tuah]

This is my fear with intelligent. The smart meter doesn't show there being any peak/off peak times at all. It just says 7.5p all day (I'll take that ).

Untill the first bill comes though I've got no way to know if the night rate is actually 11:30 till 5:30, or during the summer it's 12:30 to 6:30.

 

[john_smith]

I'm not sure the smart meter knows about the unit rates your supplier charges.

It just say in a 30 min window you used X units. Uploads that to the central hub and then each supplier syncs with that and bills accordingly.

 

[Deleted User 298457]

I'm not sure the smart meter knows about the unit rates your supplier charges.

It just say in a 30 min window you used X units. Uploads that to the central hub and then each supplier syncs with that and bills accordingly.

The smart meters receive the basic tariff data at least once a month.

 

[jpaul]

you haven't yet said if the smart meter was installed by octopus - more recourse to complain if it was and they hadn't configured it correctly - had it come from edf

 

[Sinbad2000]

Yes - you assumed the clock on your meter changes and it doesn't so you are venting to GD. You've learnt why they've billed as they have. Move on.

Edit: it is even on their website:

What happens to my Economy Seven (E7) tariff when I have a smart meter installed? | Help & FAQs | Octopus Energy

What happens to my Economy Seven (E7) tariff when I have a smart meter installed?

octopus.energy

So that's for E7 - I wonder whether the other ToU tariffs are also affected? I can't find anything to suggest that Intelligent also only works on UTC

 

[Mercenary Keyboard Warrior]

So that's for E7 - I wonder whether the other ToU tariffs are also affected? I can't find anything to suggest that Intelligent also only works on UTC

Mine is submitting as normal.
But the 24 hours of GMT means I get 1 hr of the next day already on the dashboard.

I have midnight to 1am against today. When we are on GMT I don't get that.

My suspicion is Octopus daily process 24 hours worth to your account, based on the GMT timestamp. When we are on BST they add an hour.

I assume when the clocks go back you get a double usage hour. Isnt it 2am the time changes, either to 1am (go back) or 3am (go forwards)

 

[964rs]

So why would you not just charge your batteries after 01.30.
If it only takes an hour you are covered all year round.

 

[Deleted User 298457]

So that's for E7 - I wonder whether the other ToU tariffs are also affected? I can't find anything to suggest that Intelligent also only works on UTC

Octopus actually have a statement about the problem in context of IHDs:

The challenge is that the IHD is not “determining” anything. It’s just displaying some information, and in the journey from Octopus to DCC (the government’s data company, which handles smart meter data), to TMA (a company who connect Octopus’s smart meters to DCC), to the comms hub (a regulated device which carries the signal to the smart meter), to the smart meter itself, to the IHD (which sits on a different network, established by your electricity meter) there are many steps – each of which may pass the time signal as it is, or may “helpfully” correct it from GMT to BST etc.

 

[Sinbad2000]

Octopus actually have a statement about the problem in context of IHDs:

The challenge is that the IHD is not “determining” anything. It’s just displaying some information, and in the journey from Octopus to DCC (the government’s data company, which handles smart meter data), to TMA (a company who connect Octopus’s smart meters to DCC), to the comms hub (a regulated device which carries the signal to the smart meter), to the smart meter itself, to the IHD (which sits on a different network, established by your electricity meter) there are many steps – each of which may pass the time signal as it is, or may “helpfully” correct it from GMT to BST etc.

Sure I get the IHD issue, I'm talking about the actual billing of E7 in UTC instead of BST and whether that is also done in the other TOU tariffs - and if not, why the difference

 

[Deleted User 298457]

Sure I get the IHD issue, I'm talking about the actual billing of E7 in UTC instead of BST and whether that is also done in the other TOU tariffs - and if not, why the difference

I got that - I couldn't find a specific answer, but the note they give about several hops and translation happening along the way may elude to it.

 

[Mercenary Keyboard Warrior]

I assume E7 may be different due to many E7 meters actually not being smart.
The rest of the TOU (smart) tariffs require a smart meter.

 

[Deleted User 298457]

I assume E7 may be different due to many E7 meters actually not being smart.
The rest of the TOU (smart) tariffs require a smart meter.

E7 is a weird one - when I signed up I had to specify I had an E7 rather than a smart meter; but I have a smart E7 meter. I clicked back through the process and tried again, and it let me in as E7. I then emailed them and got put on Octopus Go immediately.