OCUK and Paypal problem

HecFam · 4 Mar 2014 at 13:26

I've had this problem for a while, just paying by card now. I do have multiple address on paypal, although i get the option to select which one, none of them work, Even though 2 are home (for some reason, different capitals) and one work.

Couldn't be bothered to change anything so just paid by card.

NightSt@lk3r · 4 Mar 2014 at 13:27

I only have 1 card and 1 address on my PayPal account so i don't think thats the issue.

Noticed that under Postal Address page the address has a , between town and county so it looks like this
Town, County

Whereas the Billing address on the Credit cards page doesn't so it looks like
Town County

Don't know if perhaps this might cause the issue?

F2kSel · 4 Mar 2014 at 13:34

NightSt@lk3r said:
I only have 1 card and 1 address on my PayPal account so i don't think thats the issue.

I only had one card also, even after re-registering it with PP it still didn't work until they did something at their end.

davido_labido · 4 Mar 2014 at 13:36

i didnt have to do anything paypal end.

all i did is went to OCUK accounts and removed all of the cards there

https://www.overclockers.co.uk/account.php?tool=ccard

then tried to use Paypal and it worked fine.

NightSt@lk3r · 4 Mar 2014 at 13:38

davido_labido said:
i didnt have to do anything paypal end.

all i did is went to OCUK accounts and removed all of the cards there

https://www.overclockers.co.uk/account.php?tool=ccard

then tried to use Paypal and it worked fine.

I don't have any cards on my OcUK account.

F2kSel · 4 Mar 2014 at 13:50

NightSt@lk3r said:
I don't have any cards on my OcUK account.

I wonder if that could be part of the issue, I don't have a card registered with OC either. If they try and match them of course it couldn't.

I'm sure I did at one point though, it would have expired if I had.

davido_labido · 4 Mar 2014 at 13:54

nah, the verification goes through to Paypal.... if you guys dont have cards on your account, then what fixed it for me obviously wont work for you.... which is strange.

i wonder if they did something to my account when they looked into it then?

F2kSel · 4 Mar 2014 at 14:03

The thing is when using twitter ask paypal I never mentioned OCUK for several days as soon as I said it was with OCUK it was fixed within 10 mins.

NightSt@lk3r · 4 Mar 2014 at 14:04

Well i tweeted AskPayPal nearly 2 hours ago mentioning the OcUK twitter account and am still yet to receive a reply from AskPayPal

fiveub · 4 Mar 2014 at 14:07

I have messaged them from our own account. We will see.

F2kSel · 4 Mar 2014 at 15:23

It can take a while, first time took 24hrs

NightSt@lk3r · 4 Mar 2014 at 15:23

5UB said:
I have messaged them from our own account. We will see.

Any luck? i tweeted them again about the issue but still haven't had a reply.

fiveub · 4 Mar 2014 at 15:26

Nothing yet unfortunately.

*Edit* Spooky... Just had a tweet from them.

Neil79 · 4 Mar 2014 at 15:27

Paypal and OCUK is a real pain in the ****, hence me having to spend £200 elsewhere from my Paypal account that was still available. Another site I wont mention made this so much easier

NightSt@lk3r · 4 Mar 2014 at 15:27

5UB said:
Nothing yet unfortunately.

*Edit* Spooky... Just had a tweet from them.

Yeah i saw that as it mentions me too just after i posted :eek:

subbytna · 4 Mar 2014 at 15:50

I get that same "address not verified" yet it is. Had to resort to using the CC and it was generally hassle trying to get money from paypal into CC account.

fiveub · 4 Mar 2014 at 16:23

We are in talks now. So will keep you all updated.

Dave M · 4 Mar 2014 at 17:14

F2kSel said:
That was the issue I had, It took a while for me to get it sorted through PP.

I tried phoning them and they tried to fix it but couldn't.

In the end I resorted to twitter it still took about a week of tweaking and trying.

In the end it was fixed specifically for overclockers.co.uk.

I did ask what they did and the only answer I got was

"The agent adjusted your account for the address issue for the payment."

All I can say is try twitter and have them adjust the account for OCUK.

https://twitter.com/AskPayPal

Thanks for that post, I was able to get the logs for the transaction before and after you fixed it - I've passed them onto our account manager and asked for explanation, hopefully they can see from their side what they changed

davido_labido · 4 Mar 2014 at 17:29

Mine was broken but now is not too telescopi,

I thought removing the cards fixed it, but maybe they did something when I contacted them?

Dave M · 4 Mar 2014 at 19:03

It seems so, all we do is parse two variables in their response (payerstatus and addressstatus), we do it to confirm seller protection status before confirming the payment.

We'll see what they say - I had always assumed they played with addressstatus as part of their risk management, shifting liability (like with visa/mastercard, the bank decline an online 3d-secure where they take liability, then authorise it over the phone where we have liability!).