OcUK Customer Service

HalfBakedJake · 6 Mar 2015 at 12:04

Hi Guys,

Was looking for an email address for the managers of OcUK to send this too but had trouble finding it so I have decided to post my appreciation of the OcUK customer service I received for current customers and future customers to see here.

I recently had to RMA a product that I had received from OcUK. This product was faulty from a manufacturer point of view and had nothing to do with OcUK's delivery and sale of the affected item.

With many other resellers that I have purchased from in the past many of them when I queried to RMA a product would send me a short quick email telling me that the RMA needs to be dealt with by the Manufacturer this was not the case with OcUK.

From the point of my initial contact regarding the RMA of the product I have received what has to be the best customer service I have ever dealt with from any business.

My case was assigned to Evoaddict (An active OcUK Staff member within the forums). He was extremely helpful through the entire process and within minutes of contacting him would have replied to me and processed my query. I felt throughout the entire process that although I was returning an item for RMA that I wasn't a burden to Evoaddict or any of the OcUK team.

I just wanted to congratulate Evoaddict and the OcUK team for their customer service. It is top notch and I will return to OcUK again and again in the future as I know if a problem was ever to arise regarding a product I have purchased from them that I will receive the customer service that I deserve.

Their competitors should be ashamed of their "Getting blood out of a stone" approach to Customer Service and can only aspire to be at the same level as OcUK.

benjii · 6 Mar 2015 at 12:10

I've always found customer service here to be great. 5UB, Bailey etc.

Mynight · 6 Mar 2015 at 12:10

Only reason I endeavour to order from OCUK whenever possible. Even if they are sometimes more expensive the CS seems to more than make up for it. £10 more vs possible weeks of trying to get a RMA with another company. Admittedly I've never had to RMA here but what interaction I've had with CS only gives me hope it would be just as easy as asking a question.

(Only from my experience though)

Cosimo · 6 Mar 2015 at 12:14

There is always very good customer service here and quite often they take an extra step or two to resolve issues. :cool:

Justintime · 6 Mar 2015 at 12:41

Excellent CS for the most part.

dr_volki · 6 Mar 2015 at 12:53

Mynight said:
Only reason I endeavour to order from OCUK whenever possible. Even if they are sometimes more expensive the CS seems to more than make up for it. £10 more vs possible weeks of trying to get a RMA with another company. Admittedly I've never had to RMA here but what interaction I've had with CS only gives me hope it would be just as easy as asking a question.

(Only from my experience though)

this!

also you get free haribo so my other half doesn't mind when i order something from ocuk

Kronos · 6 Mar 2015 at 12:55

I had to use CS recently after receiving a damaged GTX980 through the door all £470 quids worth. Now my first thought that I might be accused of dropping this, though I would need have dropped this from a fair height to get this sort of bend in the backplate and certainly not on something soft like a carpet. But I RMA'ed on the Friday and a perfect replacement arrived back on the following Tuesday. Fantastic service and I know I would not have got the same service from another well known etailer of PC components.

Hyburnate · 6 Mar 2015 at 12:55

Yep. OcUK is pretty awesome

You can find contact emails on the FAQ page if you ever need them, although only a couple are OcUK staff.

Mynight · 6 Mar 2015 at 12:56

Damn that's quite a bend :eek:

.

Kronos · 6 Mar 2015 at 12:59

Mynight said:
Damn that's quite a bend .

Very neat though. The odd thing was the outer packaging was damage free but on removing the internal packaging from the external revealed that had also been involved in the mishap.

fiveub · 6 Mar 2015 at 12:59

DAM RIGHT THEY RULE!

Mynight · 6 Mar 2015 at 13:01

Kronos said:
Very neat though. The odd thing was the outer packaging was damage free but on removing the internal packaging from the external revealed that had also been involved in the mishap.

Weird indeed. Don't suppose it was unsealed already was it? Unless it was done at factory.

5UB said:
DAM RIGHT THEY RULE!

Biased

.

Edit: :eek:

the emoticon in my quote of 5UB randomly appeared :eek:

. Quote rape!!

Hyburnate · 6 Mar 2015 at 13:02

Probably manufacturer defect that slipped through QC.

HalfBakedJake · 6 Mar 2015 at 13:04

Dat 5UB.

nice job buddy

HalfBakedJake · 6 Mar 2015 at 13:04

Now looking at my sig I think I should spend my £20 saved at OcUK, What to buy what to buy

aardvark · 6 Mar 2015 at 13:11

i've also had very good service from ocuk.
recently bought a whole new pc from them, and yeah, there are always some sort of little problem, there always is when you buy a large number of components, but they always get sorted in a quick and efficient manner, no hassle.
and thats why i still shop at ocuk after 15 years - i can't say that about many other places.

Resistance · 6 Mar 2015 at 13:15

I and many others will always order more items from a business that as good customer service and OcUK is one of the best I have seen by far

Lartyconshayo · 6 Mar 2015 at 15:26

always order from here. RMA'd twice. Bit of a minor hiccup the first time but all sorted quickly and second time smooth as butter

jkb · 6 Mar 2015 at 15:33

Resistance said:
I and many others will always order more items from a business that as good customer service and OcUK is one of the best I have seen by far

I'm one of the many others. I'd rather pay a bit more for a hassle-free resolution of any problems.

porushinobu · 6 Mar 2015 at 15:47

never had issues with RMA here myself, infact they have even been overly generous in some areas, no extra delivery charge when proven wrong about a fault etc.

they have really been helpful. I would say give them all a promotion, but the team you have is splendid, we can't lose them!!