OCUK Customer service

Nickolp1974

Nickolp1974

Nickolp1974

Soldato
Joined
15 May 2012
Posts
5,810
Location
Louth, lincs
Whats going on with ocuk's customer service??? I dont always have time to ring so mailing/webticket is the better option for me. Finally got a sort of reply today after sending on Sunday, didn't answer my question, so replied and now there not answering again. Used to be so much better when done via the forums, bring back @Bailey never an issue then. Has CS been sourced out of office???
 
Hi there

The company has been struck with illness over last few days unfortunately creating some backlogs in service departments, our apologies.

I've dropped you a PM to see if we can help!
 
I dont know if this is still an issue but when I returned an item back to OCUK in December I sent it Special Delivery because of the postal delays they recieved it about five days later and I thought it was something on OCUK's end being busy, close to christmas, etc...
 
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Gonna be another bad day as only around 1/3 of work force have turned upto work today, I had return home myself due to the chaos on roads due to heavy snow fall.

I can work from home but of course some of OcUK roles need staff present on site and it’s those jobs which will get very behind today due to the issues on the roads.
 
Gibbo said:
Gonna be another bad day as only around 1/3 of work force have turned upto work today, I had return home myself due to the chaos on roads due to heavy snow fall.

I can work from home but of course some of OcUK roles need staff present on site and it’s those jobs which will get very behind today due to the issues on the roads.
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Ok thanks for the info, I have replied via PM. A lot of bugs going about currently, just getting over the worse cold ever!!!
 
Gibbo said:
Gonna be another bad day as only around 1/3 of work force have turned upto work today, I had return home myself due to the chaos on roads due to heavy snow fall.

I can work from home but of course some of OcUK roles need staff present on site and it’s those jobs which will get very behind today due to the issues on the roads.
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Any news when Overclockers will be getting the non k 13th gen cpu's like the 13500 ?

Just a heads up the b760 motherboard are at the bottom of the intel motherboard filter list and not grouped with the other lga 1700 motherboards, I missed it a few times before I found it..
 
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Gibbo said:
Gonna be another bad day as only around 1/3 of work force have turned upto work today, I had return home myself due to the chaos on roads due to heavy snow fall.

I can work from home but of course some of OcUK roles need staff present on site and it’s those jobs which will get very behind today due to the issues on the roads.
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Hello Gibbo,

Thanks for the update, I logged a web note for a faulty keyboard on Sunday evening but yet to hear anything on it.

I know what its like to work on a department with people off sick so I hope that all is OK at OCUK and the staff left working are not over worked!
 
Hello @Gibbo

Is there any update on the staffing at all?

I am still waiting on a reply to my webnote that I submitted Monday for a faulty keyboard that needs returning
 
Just wondered if there was still a shortage of CS staff?

Submitted a WebTicket on Tuesday asking for a quote and some changes to a built PC, but haven't heard anything back, only the automated email reply.

Thought it would be easier and quicker rather than trying to call.
 
izzop said:
Just wondered if there was still a shortage of CS staff?

Submitted a WebTicket on Tuesday asking for a quote and some changes to a built PC, but haven't heard anything back, only the automated email reply.

Thought it would be easier and quicker rather than trying to call.
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I think there is still a back log, I logged mine on the 15/1/23 and only got a reply to it yestertday (25/1/23)
 
izzop said:
Cheers for the heads up, I'll hang fire and give them a while longer.
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Yeah, hopefully you will not be waiting too much longer.

Seems to be some nasty illnesses going around (Covid and flu) which seems to be hitting a lot of people hard.
 
How long did it take to get a response in the end?
My tickets been sitting there 5 days without a response,quite frankly not happy if this doesn't get resolved quick!
@Gibbo
 
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