OcUK New PC - No Display from Monitor

Plachy · 14 Mar 2010 at 21:33

I tried this through customer service, but haven't had a response over the weekend (and I've been busy over the weekend so there's not been time to drop them a phone call) - So maybe the GH forum can just give me some advice as to what is going wrong or what my next course of action should be.

The PC is working in the sense that I hear it power up, I hear the beeping and I even hear the Disk Drive "start up" when I put a disk in. However, I've had nothing on the monitor, not a bios screen, not even a flicker of anything. I've tried changing the cable I'm using (both power and the Blue Monitor one), I've tried it on an old school PC monitor, my normal Samsung LCD/HD one as well as the Sony Bravia we have in the Living Room, and nothing has happened. I have also tried another PC on all 3 of those monitors and that PC has no problems with displaying. So the problem is with the PC.

Is this a simple case of it's been built improperly and something that someone with no previous building experience (other than simple things like replacing a hard drive, replacing SATA cables and the like) can fix, without a huge risk of invalidating the warranty (I would like to have a little look, but losing the warranty is not something I would be too happy with).

It's the Titan Pyro, which I'm not sure bears too much relevance with the general problem, but if it does, I've chucked that in there. I won't be able to access the PC for another week - But I would like a working solution for when I can get back to my family home (from University) because my PC here is on the blink and I need it pretty much as soon as I get back.

I hope that I can get some help from in here, I'm a little frustrated with the lack of customer service from OcUK - But I know the forums are a huge source of help, so there'll be no hard feelings to their CS if I get a solution in here.

dr4g0nf1y · 14 Mar 2010 at 21:44

sounds like the power cables aren't connected to the gpu. Are you able to take a side panel off and look in?

Plachy · 14 Mar 2010 at 21:53

As mentioned, I am not "with" the PC at the moment, I have another week of University before I'll be back with it. I did read the odd solution on the limited time I was trying to troubleshoot which mentioned a similar thing, so that's a possible solution. My assumption was that it would be unlikely that this was the case as it was built by a professional, although your reiteration of it means I might have to give home a call just to see if I can guide a relative through the steps of checking this, would I be right in assuming the information about what the components "look" like are in the PC building thread that I've seen?

I was surprised I didn't get any cables with the PC I purchased, so is there a chance that it doesn't come as standard and might have to supply my own from another PC?

dr4g0nf1y · 14 Mar 2010 at 22:29

I'm not say the ocuk aren't professionals but I've been working with computers since a young age and I recently tidied some cables round the back of my motherboard and forgot to replug the power cables back in my gpu.

Again to save time builders usually test components on a work surface and it's been tested they then take it apart and fix it inside the case so, it's an easy mistake to make.

I mean if we all pulled together we could give you a list but considering you can't look at it then we'd all be wasting our time, so the best thing is to either get in ouch with ocuk via the main page by the contact us link and email them. I recently made a complaint and they sorted it out within 24 hours or use the forum at the bottom where you can post your order details and so forth.