OcUk returns question

izzy eckerslike · 26 May 2010 at 09:38

My Corsair 650 PSU just went bang on startup, only 7 months old. :mad:

Just tried ringing support but it's constantly engaged, I am sure I remember reading the 7 year warranty is with OcUk & not Corsair, can anyone confirm this before I try OcUk again at 10p a minute

Admiral Huddy · 26 May 2010 at 09:40

Never had any problems getting through.. Have you tried the webnote or Customer services forum?

http://forums.overclockers.co.uk/showthread.php?t=18104267

izzy eckerslike · 26 May 2010 at 09:45

Ah, sorry, didn't realise, will try the forum

arknor · 26 May 2010 at 12:17

most retailers handle warranty issues for 12 months only and after you deal with the manufacturer direct, some companies are an exception though i believe asus have a system where all returns goto the retailer first

IKMS · 26 May 2010 at 12:19

I have rung OCuk when they are busy, just keep trying and you'll get there.

Or you could go to the forum

izzy eckerslike · 26 May 2010 at 13:08

received contact fron OcUk via email & I have to return it to them for testing

matthab · 26 May 2010 at 13:21

Ive always wondered how many people OCuk have awnsering phones as everytime I call theres a long wait and when they awnser theres no background noise like many other call centers.

InkZ · 26 May 2010 at 14:19

I used the forum last time, really good. Phone call is too expensive.

Kev_19 · 26 May 2010 at 14:21

I used the webnote system on the site. Have to return my PSU also for testing.

izzy eckerslike · 2 Jun 2010 at 15:57

OcUk reported it tested faulty but now it's going to be sent to Corsair for repair or replacement , could end up waiting weeks now :confused:

I thought the replacement would come direct from OcUk as otherwise I might just as well have sent it to Corsair RMA myself

matthab · 2 Jun 2010 at 20:48

I would email OCuk again that isnt right.

How it should work is that you sent to retailer, retailer either sends you a replacment or a refund (if under x amount of days). Then the retailer would get a credit or a replacement sent to them to replace there stock.

NathWraith · 2 Jun 2010 at 22:09

izzy eckerslike said:
I thought the replacement would come direct from OcUk as otherwise I might just as well have sent it to Corsair RMA myself

If you had sent it to Corsair you would have been waiting a considerable amount of time as they are a global manufacturer. We however operate a RMA service to our customers to save time and hassle.

We are currently awaiting 650W replacements from Corsair so you will just have to hang on for now, I know its irratating waiting but its the same case anywhere. No retailer in the UK does a straight swap out service.

drunkenmaster · 2 Jun 2010 at 22:17

NathWraith said:
If you had sent it to Corsair you would have been waiting a considerable amount of time as they are a global manufacturer. We however operate a RMA service to our customers to save time and hassle.

We are currently awaiting 650W replacements from Corsair so you will just have to hang on for now, I know its irratating waiting but its the same case anywhere. No retailer in the UK does a straight swap out service.

One did, though they went bust

Didn't actually have anything to do with that though.

Obviously older things are a different situation if they aren't listed anymore or stocked, and sometimes even if they did replace from stock, no company always has everything in stock anyway so there would still be times you'd have to wait ages even if a company did replace from stock usually. No matter where you buy from or what you need replacing, once in a while you'll be waiting for stock coming on some slow huge cargo ship thats still waiting to leave China. What a world we'd live in if transporters were real, psu dies, swap it out without having to touch anything, awesome