OCUK to the rescue

[scrlk]

Bravo OcUK!

 

[pastymuncher]

^ Quite agree. OCUK did'nt have to do anything as it was a private sale but Gibbo and the guys have shown outstanding service there. Well done guys.

I hope the seller has been banned from the MM?

 

[~Divine~Wind~]

Nice one OcUK

OP did you speak to the bank at all?

 

[BoonMonkey]

And this is why I love OcUK, great guys, great service.

Didn't have to be done and you could have been £260 out of pocket for nothing. Obviously this can't be done all the time, but I'm glad you ended up okay OP!

 

[Mr-White]

Nice one OcUK

OP did you speak to the bank at all?

I was wondering this when I read payment was by BT

MW

 

[beefkeef]

Kudos to Ocuk, that's impressive customer support!

Glad you got it all sorted out in the end OP.

 

[Joshct]

Nice job guys, i know to stick away from BT when i get access to MM :O

although i guess my nature would mean i'd really only be selling on it, and probably every few years only so ah well.


Out of curiosity which is the best payment method for both parties?

 

[Admiral Huddy]

Out of curiosity which is the best payment method for both parties?

PayPal but in all honesty, it's about successful coms., making sure you have full contacts details before your complete the transaction. This goes for any on-line market place, not just specific to OcUK MM.

 

[Loke]

Always pay with Paypal or a credit card so that you are protected.

If you receive faulty hardware when bought on credit, you can claim it off the CC company who will then chase the seller and they got a lot more clout than you.

If you pay with paypal they will refund it to you. I've had faulty merchandise in the past and paypal has always sorted it out.

Just make sure you take pictures and try to establish as much proof as you can.

 

[Keod2]

This is the sort of thing I get scared of happening to me, so I always buy my stuff new, it's worth that extra bit for the peace of mind you get

 

[Admiral Huddy]

This is the sort of thing I get scared of happening to me, so I always buy my stuff new, it's worth that extra bit for the peace of mind you get

I would just like to iterate that this kind of thing is extremely rare. Most problem cases are where either 1. someone gets too impatient or 2. there just isn't enough communication but these are often resolved soon enough.

Most deals I see go through and complete satisfactory. We have made access to the MM stricter and although as I said most won't agree with the recent changes, we have done so purely in the interest of or members

 

[SheepBeast]

Great post. This is why OcUK has grown into such a successful company. I don't know of any other company who has such caring staff and such a personal relationship with its customers, and I think these forums are a big part of that. I never buy from anywhere else

 

[joedeath332]

used the Oc UK mm a few times over the years and touch wood no problems

 

[Kelt]

@OP, out of interest, why didn't you leave the seller negative feedback?

 

[Jamous]

Nice one OcUK

OP did you speak to the bank at all?

I searched online and everywhere I read that there was no comeback at all with BT, do you know different? If so I will pursue.

@OP, out of interest, why didn't you leave the seller negative feedback?

You know, I got lost in the time it was all taking to get sorted out, by the time the parts went off to Gibbo, then reported back I just forgot about it. It's just literally been sorted this week.
But I guess if I leave neg feedback there will be the spiteful payback of neg feedback to me. Hopefully this thread will serve as negative feedback.