OCUK - You guys are the best

SiriusB · 19 Apr 2006 at 15:59

Octavarium said:
Now there is a test of an honest neighbour!

I would have blown up his house if he had tried to nick it lol

SiriusB

glenimp617 · 19 Apr 2006 at 16:04

Hope it wasnt a heavy CRT

Servo · 19 Apr 2006 at 16:04

City link just knocked on my door, and said my 2 gig of memory I ordered from o/c was sent to the wrong depot, and may have it tomorrow. Now that really sucks.

Thankyou O/c for the refund on the postage.

Mr Mister · 19 Apr 2006 at 16:06

Octavarium said:
My experience of OcUK has been great so far, but I have now reached the make or break phase for my relationship with any online retailer...THE DREADED TECH SUPPORT/RETURNS!... with any luck it'll be just as good as the rest of their service

It depends on the age of the product. If it is within 28days ocuk will do a straight swap for a new one if its a duffer but if its older than that it will go back to the manufacturer which i was told could take up to 28 days but in the end took nearly 2 months. Not pleased...

glenimp617 · 19 Apr 2006 at 16:06

ah yes that's another thing. If you include the post office reciept when returning goods, ocuk refund it :-)

Now that's good service.

Octavarium · 19 Apr 2006 at 16:22

Mr Mister said:
It depends on the age of the product. If it is within 28days ocuk will do a straight swap for a new one if its a duffer but if its older than that it will go back to the manufacturer which i was told could take up to 28 days but in the end took nearly 2 months. Not pleased...

Its less than a week old (didn't work right from the start) so with any luck it should be OK.

4T5 · 19 Apr 2006 at 16:30

Octavarium said:
Its less than a week old (didn't work right from the start) so with any luck it should be OK.

MY Spider sences say it's a Momo racing wheel. Am i right.

Octavarium · 19 Apr 2006 at 16:32

malc30 said:
MY Spider sences say it's a Momo racing wheel. Am i right.

I a word...No.

Its a wireless PCMCIA card.

Out of interest what sources do you use for your Spidey sense (mines a bit out of date!)

4T5 · 19 Apr 2006 at 16:34

So are mine odviously.

Off to find the latest Spider sence patch/update.

Octavarium · 19 Apr 2006 at 16:35

malc30 said:
So are mine odviously.
Off to find the latest Spider sence patch/update.

Careful... I've been told V1.1 can conflict with your other senses

LoadsaMoney · 19 Apr 2006 at 16:48

glen8 said:
ah yes that's another thing. If you include the post office reciept when returning goods, ocuk refund it Now that's good service.

You gota be joking, my mate returned his DOA motherboard the other week, cost him £19 to send it back, he phoned up a few days later after he received his new one asking about his postage cost, they basically told him to go whistle for it, he's not getting it back at all.

glenimp617 · 19 Apr 2006 at 18:00

Somethings not right then, it states this on the RMA email you get sent.

speeduk · 19 Apr 2006 at 23:35

I seriously suggest this thread be locked. Always someone with a problem and it turns into a flame ocuk fest.

Side note - ocuk been excellent for me but I have never had to return anything so can't comment on that.

Tom|Nbk · 19 Apr 2006 at 23:40

shame we can't have a section on the site to talk about the shop, :rolleyes:

Jack Bauer · 20 Apr 2006 at 01:05

Octavarium said:
My experience of OcUK has been great so far, but I have now reached the make or break phase for my relationship with any online retailer...THE DREADED TECH SUPPORT/RETURNS!... with any luck it'll be just as good as the rest of their service

Ive found them great, got a netgear router that knacked after 5 days, after spending 40 mins on the phone to a guy in affrica who had a manual but no clue I sent a email to OCers for an RMA and a bit if a B*T** about netgear support. They sent me the next model up in the netgear range.

Was V pleased