OCZ Failure, Where do I stand

mysticsniper · 12 Mar 2006 at 20:59

I have had my OCZ memory for about 10 months and it has failed on me. I am in the proccess of RMA'ing it back to OCZ, the trouble is the memory I purchased is now EOL (end of Life). This memory cost me about £240 for 1GB of OCZ EL DDR PC-5000 Dual Channel Platinum DFI nF4 Special. Where do I stand now as they will find that the memory is at fault, what are my choices :confused:

trojan698 · 12 Mar 2006 at 21:15

I believe they always keep some stock back to honour RMA's, well most companies do at least. Otherwise they will probably send you something else, afaik they must give at least a 1 year warranty on all electrical goods sold in the UK.

charltonfan1 · 12 Mar 2006 at 22:18

Could you not ask them for your money back? Because they won't have RAM as good as that anymore.

I'v had a faulty product in the past (broke after 5 months) and when i sent it back to the retailer i asked for a refund, which they did.

That may just be good Customer service though

mysticsniper · 12 Mar 2006 at 23:53

charltonfan1 said:
Could you not ask them for your money back? Because they won't have RAM as good as that anymore.

I'v had a faulty product in the past (broke after 5 months) and when i sent it back to the retailer i asked for a refund, which they did.

That may just be good Customer service though

Would I be better off sending it back to the retailer, than the manafacturer? I am wondering what will happen as the price I paid for 1GB then, you can get 2GB for the same price :confused:

beh · 13 Mar 2006 at 03:03

I'd assume if they didn't have any of that particular product line left they'd return something at least as good or even better. I RMA'd a 420W PSU to them and got back the 600W version. Email them or post on their support forums and I'm sure they'll be quick with an answer.

trojan698 · 13 Mar 2006 at 14:51

I'd try the retailer first and try to get your money back.

Big.Wayne · 13 Mar 2006 at 16:07

mysticsniper said:
Would I be better off sending it back to the retailer, than the manafacturer? I am wondering what will happen as the price I paid for 1GB then, you can get 2GB for the same price

Well for one you had it 10 months so I highly doubt you will get your money back, and secondly products that have a *limited* lifetime support are sometimes not covered once the product is EOL. . .

OCZ will probably take care of you though and if they don't have anymore of the same memory they may offer you something different.

mysticsniper · 14 Mar 2006 at 02:06

I have had a reply from them. They informed my that my RAM is now EOL and OCZ have offered me some PC4800 Elite Edition Platinum. I just have 14 days to send my RAM over to the States

Linky

Skiddley · 14 Mar 2006 at 11:49

Do it via OCZ, they are fantastic at this sort of thing - fed-ex'd me some out really quickly when i had problems.

Big.Wayne · 14 Mar 2006 at 12:12

well thats good news! I think it cost me about £12.00 to send my set of OCZ over to sunny LA! (International signed for).

Durzel · 14 Mar 2006 at 12:12

Skiddley said:
Do it via OCZ, they are fantastic at this sort of thing - fed-ex'd me some out really quickly when i had problems.

Just to second this, OCZ Customer Service and particularly their RMA dept is awesome, and I don't use that word lightly.

I've RMA'd memory back to them before that didn't overclock as much as I wanted it to, no other reason... it ran at its rated speed fine, but not much higher. How mad is that - a company that will replace memory which works *to specification* 100% perfectly but that the customer isn't completely happy with? I actually felt bad for even asking - but they were great.

Seriously, I wouldn't buy any other brand memory after my 100% positive experiences with OCZ customer support.

Big.Wayne · 14 Mar 2006 at 12:16

Durzel said:
I actually felt bad for even asking

I'm sure you did!

mysticsniper · 14 Mar 2006 at 21:08

Big.Wayne said:
well thats good news! I think it cost me about £12.00 to send my set of OCZ over to sunny LA! (International signed for).

Which company did you use for this mate. I contacted Fed-Ex & UPS and they both wanted £54 to deliver to Sunnydale :eek:

Skiddley · 14 Mar 2006 at 22:09

I was asked to send mine to a UK depot.

Big.Wayne · 15 Mar 2006 at 02:49

mysticsniper said:
Which company did you use for this mate. I contacted Fed-Ex & UPS and they both wanted £54 to deliver to Sunnydale

Hi,

it's a bog standard service offered by the royal mail, similar to services like recorded delivery and special delivery, available from the post office counter I think?

mysticsniper · 15 Mar 2006 at 03:02

Big.Wayne said:
Hi,

it's a bog standard service offered by the royal mail, similar to services like recorded delivery and special delivery, available from the post office counter I think?

Cheers, I'll look into it later on today. Still at work at the moment, as I'll need to send it off in the next 48 hours

mysticsniper · 15 Mar 2006 at 16:30

Big.Wayne said:

Sorted, only cost me £9.20 with insurance of £350. Job done cheers