Odd mouse issue

AHarvey · 9 Aug 2016 at 10:00

Hi all,

I've an odd issue with a laptop and mouse at work.

Laptop has 2 usb ports. The usb mouse was working fine yesterday, but today it's not. It is lighting up and getting power but just won't move anything. I have to use that horrid little red mouse joystick thing built into the keyboard.

I've tested the USB ports with a USB mem stick and it's picking them up.

I've tried his mouse on my PC and that's working fine.

I've tried booting in safe mode and I've removed the USB options in device manager and rebooted, nothing.

Any ideas on what else I can try?

Thanks in advance.

AHarvey · 9 Aug 2016 at 11:00

The cursor does nothing. Clicks or movement are not picked up.

It's as though its dead. but its not.

AHarvey · 9 Aug 2016 at 13:04

Mouse itself is fine. Used it on my laptop and it works. Tried 2 working mice on his laptop no joy.

Could be a power issue, he had to change the power settings yesterday as it was getting very hot. Software showed a max temp of 101'c.

Not sure about options for disabling. the laptops are utter rubbish. I'll have to have a look around.

AHarvey · 9 Aug 2016 at 15:32

Sorry, thought I'd put it in the original post. Rushed off my feet and it's started to effect my brain.

It's Windows 7.