office 365 shared mailbox- are we doing it completely wrong?

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Soldato
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now we have multiple devices in the office and remotely accesing 3/4 email accounts for our business so effectively any user can log on check mail and reply to emails as required.

now we just have each device setup with access to the mailboxes required and users just access as they would their own mail dealing with any new messages as they arise.

i keep seeing mention of shared mailboxes and it seems a lot more involved and complex than what we're doing


couple of questions

are we going about this completely the wrong way? it seems to work fine but from what i'm reading it seems we're doing it all wrong,

is there any benefit to setting up a proper shared mailbox ?
 
What devices are been used for shared mailboxes?

Did you give full access via power shell using the auto map command?

Usually you set up 1 mailbox and allow full access for a user to that mailbox. Depends what you are using it for really.
 
Kermit said:
I don't think you need to get PS involved if the users are using Windows and Outlook as once you create a shared Mailbox (its free, unlike User mailboxes), you just need to assign rights to that mailboxes in the 365 Admin -> Groups section to the users who need access and their Outlook should automatically show that mailbox alongside their own.

Below is an example from a small business I look after. They have multiple companies names hence multiple accounts@ and info@ email addresses but its simple to add a single for example [email protected] or [email protected] then assign members on the right

more or less step #1, #2 then #3
Click to expand...

This I didn't know. I will give this a go next time.
 
Kermit said:
I don't think you need to get PS involved if the users are using Windows and Outlook as once you create a shared Mailbox (its free, unlike User mailboxes), you just need to assign rights to that mailboxes in the 365 Admin -> Groups section to the users who need access and their Outlook should automatically show that mailbox alongside their own.

Below is an example from a small business I look after. They have multiple companies names hence multiple accounts@ and info@ shared mailboxes but its simple to add a single for example [email protected] or [email protected] then assign members on the right more or less as step #1, #2 then #3 in red
Click to expand...

This, presuming your using 365!

However there's a caveat for 365/Exchange (not sure if gmail is the same?), you cant access them via mobile devices very easily unless you browse to the full webmail page. if that's not your use case then yeah shared mailbox :)

exchange 2010 needs a ps command to convert a usermailbox to shared buts its a one liner! (not sure for newer versions?)
 
err this looks totally different from what we're doing


we have 365 setup on a variet of macs and pcs all logging into various mailboxes,

never even seen a 365 admin panel oops
 
looks like we're not using the "correct" version of 365 thus dont have the admin panel stuff.


is there any benefits for a small userbase (3/4 staff) to switching out and using proper shared mailboxes with a grown up version of 365?
 
If you have office 365, any of the plan licenses, you'll have an admin portal. Just remember shared mailboxes can't send as the shared mailbox so an email to shared@ that is picked up by Tom, who replies, will come from Tom@
 
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