Dear Customer
Thank you for contacting Amazon.co.uk.
I am sorry to hear that you have not yet received your orders ################ & ######################
I can confirm that your order was sent via Royal Mail to the following address:
#####
We appreciate the time you have taken to bring this to our attention. It seems that the delivery of your package has been delayed due to inclement weather conditions.
We're happy to provide tracking information for our customers when possible, but we are unable to provide tracking information for Royal Mail deliveries.
Our carriers have proven over time to offer a very efficient and reliable service. However, we are very aware that as a company we rely heavily on the postal system to supply our customers with their orders, and that any delay during transit such as this reflects badly on us.
For this item "World of Warcraft: Cataclysm - Collector's Edition (PC/Mac)" from your order #######, I have contacted the City link and asked them to deliver it as soon as possible.
Unfortunately there can sometimes be unforeseen delays and in this case we would ask that you kindly wait until
December 13, 2010.
This is the maximum time we would ask you to wait, and your parcel may be delivered before this date.
Further, the vast majority of our orders are usually delivered well within the expected delivery time; however, occasionally a package may be delayed.
We take full responsibility should any item become lost or damaged during delivery and we are happy to replace these items at our own cost.
If your package has not arrived by December 13, 2010, please contact us again and we will take further action.
http://www.amazon.co.uk/rsvp-mi?c=uhcqdyqc3252300018&q=uko2
Please note: this e-mail was sent from an address that cannot accept incoming e-mail. Please use the link above to send us your reply.
You also have an option to contact City Link using their Customer Services contact number: 01908 280240 to arrange re-delivery with City link quoting the tracking number "######".
In an effort to compensate you for any inconvenience caused by this delay, I have requested a refund of 14.00 GBP to your credit card to reimburse you for the shipping fees you paid for these orders. This refund should be processed within the next 2-3 business days, and we will send you an e-mail to confirm when it has been completed.
We do want to make sure that you receive your order. Please accept our sincere apologies for any delay or inconvenience caused.
Thank you for your patience and understanding in this regard and thanks again for shopping at Amazon.co.uk.
Did I solve your problem?
If yes, please click here:
http://www.amazon.co.uk/rsvp-y?c=thcqvyqc3252300030
If no, please click here:
http://www.amazon.co.uk/rsvp-n?c=thcqvyqc3252300030&q=ukff
Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our website.
Warmest regards
Dheeraj S
Amazon.co.uk
Your feedback is helping us build Earth's Most Customer-Centric Company.