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Oh Joy.....

Magnum_Force

Magnum_Force

Magnum_Force

Associate
Joined
1 May 2006
Posts
597
Oh Joyous day. Yep, today's the day I got my new graphics card. Oh, and what a sight it is. After several days of waiting, I got the red reminder through my mail box yesterday saying that the royal mail have a pacel for me. So, today I go and pick it up. I could hardly contain my glee "Woo, I hope it was worth the wait" I thought to myself. The woman at the depot comes back with my parcel "hmm" I thought "box looks abit tatty....and abit small too, I'm not sure how my X1800GTO could fit in it". I try and suppress my doubts until I get the box in my hands. This didn't boost my confidence. The box was unusally light, for a moment I wondered if there was even and graphics card in there. I rip off the brown parcel tape, and take a look inside. "phew" I thought to myself "it is in there". Then I take out the card for a closer look.

Oh dear.

Instead of receiving my B-Grade X1800GTO which I paid £131.55 for (including VAT and shipping), I have got a Brand new X800GTO. Woopy Friggin' doo.

So, my question to you all is, what the hell do I do now.
 
Is it from OcUK? If so then you should contact the store and they should get it sorted out.

Talk about bad luck though :(
 
lol that's harsh.

Email OCUK (assuming that's where you got it from), tell 'em what happened, im sure they'll honor the sale, will probably replace it for a spanky new one if you're lucky.
 
LOL!!....is it from OCUK...umm, well, as this is there forum, I thought it would be the right place to moan about it!

Seriously though, what a n00b mistake to make, this X800GTO (just the card with no cables/extra's) looks brand new, it hasn't been opened (from what I can tell anyway.

It looks as though they couldn't find the X1800GTO, so they just sent me this instead :mad: .

P.S: This is my first ever online purchase, so it's not inspired me with a lot of confidence.
 
How long do OCUK take to replay to emails, because I'd like this sorted out by today if at all possible, which means that I have to make it to the post office (to send this card back) by 12noon today.

What are my chances?? :confused:
 
You'd be surprised how many people complain about this sort of thing even when it has nothing to do with this store. ;)

*Waits for Gibbo to arrive and kiss it better*
 
Umm, how exactly should I contact them??

I've already sent them an email via the RMA thingy, not sure if that was the right thing to do :confused:

Would I be better off calling them?? (for 10p a minute!!! :mad: ).
 
Not to sound to negative or anything, But I'm starting to read some pretty bad comments about OCUK's customer service on the internet. Nearly every comment I come across is bad...say it isn't so :( .
 
Magnum_Force said:
LOL!!....is it from OCUK...umm, well, as this is there forum, I thought it would be the right place to moan about it!
Click to expand...

Alas it's not, moaning is just about a hangable offense around here.

You'll have to keep phoning or wait for a reply from your message. Best not to criticise OcUK's customer service or anything else on these forums.
 
I don't understand, but I've not been awake long...

You ordered a B-Grade X1800GTO for £131.55, right? You recieved a brand new X1800GTO instead from what I gather (like I said, be gentle with me, I am half-asleep. :p)

I would be happy if I recieved a brand spanking new one, or am I missing something? :confused: I must be missing something.
 
I would be happy too :) !!

But alas no.

I have been delivered an X800GTO, not a X1800GTO.

I already have a X800GTO, so this really isn't an upgrade at all.

Hence the problem.
 
OcUK have much better customer service now than they did a couple of years ago(remember them days folks) no doubt they will sort it out for you.

Rob
 
AND THEY HAVE!!!!

Whoohoo, just got off the phone with them (nice guy on the phone).

Recommended me a refund instead of a replacement (basically I think they had labeled a X800GTO B-Grade wrong - so they never had a X1800GTO B-Grade in stock).

I just have to send the card back to them and they'll refund my money (fingers crossed).

only bad side is now I'm down £3 on my mobile phone credit :p .
 
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