On call in IT - How prevalent is it?

On call approx one in every 4 weeks, for a week at a time.

Rarely get called, and each shift pays an allowance. I don't mind it really, extra cash helps me justify making random purchases.

We don't get called much because we have good systems in place to help pick up problems before they become problems, so it does promote the running of a tight ship as a team, as it benefits everyone to have few issues.
 
I have never heard of a SINGLE company that doesn't at least pay some kind of token allowance for on call then at least the hourly rate if responding to a call.

It is quite common and it depends on the role, as per my previous post even a CEO can get called out of hours and in most cases they're unlikely to get paid extra for it!

A senior account manager or "account director" can and will take calls on their mobile from clients at all hours, this is simply part of their job as is entertaining clients outside of work, sometimes this can be partly social sometimes it can be an angry client using a direct line to him to kick off about some issue they're having and get him/her involved, either way the client they have a relationship with phoning their mobile is not going to result in any additional token payments from the company (they're already earning a fat salary + bonus as it is)... they get their extra pay when that client re-signs an annual maintenance deal or pays for an upgrade or enhancement or some other project they've sold them.

Likewise developers (and dev mangers etc..) this is going to be super common in some startups, especially if something critical stops their product/app from working or website goes down etc... and at an early stage they might not have much in the way of a support team or, as the product isn't mature, the issues that the support team do encounter will require code fixes/are genuine bugs and not necessarily just require some techie following procedures, restarting servers or fixing some underlying issue outwith the company's product etc..

Also common enough in enterprise software that might be time critical for the client's business. Support guys get called all the time and get paid, developers/dev managers get called when something they're responsible for goes wrong. If they're already well paid then they can't necessarily complain too much, the attitude I've seen at a couple of employers has been essentially:

"If you don't want to get called then don't write **** code"

That is often true, in lots of cases the developer is getting called because of a mistake they've personally made/bad code they've written(sometimes it might be the case that something someone else has written is causing the issue with their stuff though). Also sometimes a techie/support person calls a developer for something that doesn't require the intervention of a dev resource or sometimes calls the wrong dev resource after misdiagnosing the issue but those things tend to become apparent rather quickly and only result in a short phone call + the techie who woke up the wrong person at 3am learns from the mistake or becomes very unpopular very quickly.
 
^^ I think that is a bit different at a director/upper management level - my boss is expected to have wide availability out of hours but not "on call" as such and doesn't get anything extra for it.
 
The point in mentioning the CEO and account "director" was just to highlight that even senior people can be called out - there are of course others who aren't senior.

I think the main things to consider are whether the person has a large amount of variable pay already and also how frequently they're called - developer might not get called very often, mostly just for serious stuff that can't wait and/or needs some additional expertise/domain knowledge (this latter bit applies to BAs, Dev managers etc.. too).

This might be structured as a "you're liable to be called, make fewer mistakes get fewer calls" or it could be the case that a dev team as a whole takes it in turns to be the point of contact that week for any escalations related to their area... whether you have a formal "on call" status or not within the team the issues still exist, still get escalated and we're still talking about the same thing albeit either condensed into blocks or more sporadic... on average/in the long run it is still the same amount of work/number of calls answered by people in that team.
 
One week every eight weeks is very light, the most infrequent rota I've had was 1 in 4 and I did have a couple of years of 1 in 1.

It is very normal for this sort of role. My new role has oncall although there is a bit of a disagreement about when I'll go oncall at the moment with me and my bosses boss in agreement but my boss wanting me oncall sooner (erm no, most call outs are for your application which has crap documentation and frankly I don't know well enough to support on my own out of hours yet)
 
I’ve probably been on call for the majority of my IT career, but it goes with the jobs I’ve done (ETL/Batch support, DBA etc). I did one year where it was two weeks per month, but generally it was 1 in 8 or 10. No big deal, the extra cash was always nice.
 
Found this thread interesting. Current company are trying to "renegotiate" our on call agreement.
They can't tell us what they want from us in terms of response times or SLA's etc and want us to present our own offer.
Current agreement is fairly low expectations for a fairly low amount of money on top of standard salary.
I'm standing my ground on they need to tell us what they want from us first before we can name a price.

I've also looked at other jobs but have never seen one that doesn't mention on call. Could just be because it's IT operations type jobs though rather than developers etc.
 
I'm standing my ground on they need to tell us what they want from us first before we can name a price.

Well if it remains unknown then you could make the offer somewhat conditional and try to set the terms yourself... that could be revealing in itself when you get their response.

Like perhaps don't just go for an on call allowance but an on call allowance AND a payment if you get called out AND get it confirmed that you get time off in lieu in return for time spent dealing with an issue.

I mean the latter is sensible anyway, if you're woken up in the middle of the night and end up sleep deprived then you're legally unsafe to drive etc.. anyway so can't come into work until much later that day - maybe for the afternoon or maybe you miss the whole day if you ended up spending midnight-> nearly daybreak dealing with an issue.

The extra payment for when you actually get called offers at least some protection/compensation if you end up getting called regularly - much better than setting a standard rate assuming you'll not be called much then end up getting called frequently... your compensation adjusts to cover the inconvenience. It is fair too, the standard on call allowance is simply you being paid for making yourself available, staying in the house and cancelling any social plans that might involve you being away from your computer etc... if you actually have to take a call or calls then additional payments for that additional work are reasonable.

IF they don't want to go for the payment for being on call + additional payments when actually called model then you push back and get them to clarify how many calls you should expect to be taking and agree that the allowance should increase if the reality is that you end up taking on far more than anticipated. I'd also plan to give a figure higher than the one you'd be happy with in that case. Really they shouldn't be playing games and should just be setting out clear expectations then you can just give straight up figures/expectations in reply.

Lastly, you want to make sure you're only dealing with priority stuff that has to be dealt with right there and then... if someone gets called about something and it isn't urgent then they need to be able to fob off the person and potentially follow up on any repeat time wasters - there is a big difference between providing 24/7 service and providing an on call service for urgent stuff. Likewise if an urgent issue has been dealt with/has a workaround then other stuff or follow up stuff can probably wait too.
 
Thanks very much for the detailed reply!

Yes, we are trying to make sure that both on call payments and an on call allowance is expected. However it seems to be that the expectation then is that we would respond to more than p1's. At which point we've said you might as well go for teams covering 24/7 shifts and pay us appropriately.
As another poster mentioned we end up doing a lot of work outside of core hours regardless due to needing downtime on systems etc so in some ways it would make more sense.

I nearly had a call out the other day for a single terminal not working until my line manager intervened - fortunately he is a good guy so he's backing us all the way and is definitely on our side with this one.
 
Up until Christmas, I was on call one in every six weeks. Paid a small amount per hour out of hours as well as a call-out fee.

I got called a double figure amount of times on Christmas Day. No extra for it being Christmas Day.

Binned on-call the next week, now I only do it ad-hoc to cover others.
 
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