One of the USB devices attached to this computer has malfunctioned, and windows does

tommyk99 · 29 Mar 2010 at 15:11

I got problem to connect my Hp laserjet 4000 tn cos always getting this message. Tryed google to solve problem but no luck. Can anybody help.pls
Thx

ejr22 · 29 Mar 2010 at 19:43

You need to provide a bit more info.

Was it working previously and has now stopped? What version of Windows are you running? How old is the printer? Do any other devices work on the USB port you are trying?

Try downloading the latest drivers for your OS, try connecting to a different USB port & a different USB cable, check the troubleshooting pages on the HP site.

Good luck.

tommyk99 · 29 Mar 2010 at 20:05

Its an old model of printer and i am runnig Win Xp SP3, my usb keyboard and mouse working ok, i tryed to connect the printer in the usb port where the keyboard and mouse was connected before and i tryed all of the drivers from HP web site. And the printer was working with this cable no problem on diferent comp. So :mad:

pls help

swanseajack · 29 Mar 2010 at 22:52

Shut the computer down and unplug it from the mains, press the power button and let go, wait 2-3 mins then switch everything back on, sometimes that does the trick.

tommyk99 · 30 Mar 2010 at 16:17

I done that before no luck

swanseajack · 30 Mar 2010 at 23:08

Try this app, unplug the device that is failing, run the app and delete it from the list, when you reboot it should pick it up as new hardware.

http://www.nirsoft.net/utils/usb_devices_view.html

tommyk99 · 2 Apr 2010 at 15:25

It does not show the printer in that menu, what it does when i connect printer thru usb is pop up bouble saying: One of USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance ...bla bla..

Antar Bolaeisk · 2 Apr 2010 at 16:08

Have you tried a different USB lead?

Have you tried plugging the printer into a different computer or laptop?

Edit: Nevermind, saw your other reply.

ejr22 · 2 Apr 2010 at 18:13

The printer is nearly 10 years old - perhaps it is simply coming to an undignified end?

tommyk99 · 2 Apr 2010 at 19:04

Its been working fine on matyes comp under same system, could be that some service for printer is not running???