Ongoing Sky Fibre Issue

Phonesis · 1 Sep 2017 at 16:59

I've had Sky Fibre pro for about 3 years now. Only about 300m from exchange so get a solid 76/20 speed. Been great and reliable for years.

In last few weeks, the speed has dropped to 54/20. I have had multiple openreach engineers out to inspect my line etc. No issues found at all. Sky even gave me a free Sky Q router and I got the master socket replaced with newest design.

Whenever an engineer comes, the line shoots back up to 80/20 or so and then after few days the DLM seems to kick in and I am back down to 54/20.

All the Sky Pro team will do is tell me they can book an engineer. They come to mine, find no issue with line, rinse repeat.

I am now certain the fault lies with the local exchange or cabinet. Just don't know how I get them to believe me. Anyone had similar issue?

kitch9 · 2 Sep 2017 at 12:38

What's the contention on the cabinet? When you pick the phone up does the line sound clear or is there any static / clicking?

Might just be your fibre cab getting busy and the dlm has dealt with the crosstalk by slowing everyone down.

If you have a noisy clicky line it's best not to report the fault to the broadband side but report it as a phone fault.

My fibre has dropped from a steady 68mb to 59 over the last few years.

Sparx · 2 Sep 2017 at 14:00

I had the exact same thing, moved in new build in 2014 and I was on Sky ADSL getting 6Mb. Then around November 2014 we got FTTC and I was on the max 80/20 sync, this was great the first 6-12 months. Then as more people moved in the estate, crosstalk hit me and my sync gradually dropped. Eventually my sync has settled and remained at 65/17 the last 12-18 months.

I still have the speed tests in my history actually! OP don't think you'll be able to do anything about it, until G.fast and Vectoring happen, or whatever else Openreach are planning on doing to improve speeds. Blame Thatcher that we don't have full FTTP across the country!

Before... after having FTTC installed November 2015

Now...

Phonesis · 3 Sep 2017 at 12:19

Thanks guys, well the line seems fine (clear, no static or anything). So guess it must be cabinet related? Crosstalk occurs when it's essentially being used by lots of people? It makes sense I suppose as more and more people take up fibre. Pretty frustrating although luckily I am moving soon.