Online seller refuses to send product

Mahonyy

Mahonyy

Mahonyy

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Joined
13 Oct 2016
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256
Location
Bucks
I bought a product that was on sale around 50% off it's usual price in a well known online shop, paid for it via PayPal, they acepted it and even sent it. Then I get a phone call from then telling me that the price was a human mistake and they cannot sell it to me. So they recall the product from the courier and offer me the following options:

  • Refund plus £25 for their mistake
  • Pay an extra £100 to get the product I already paid for (that's still ~£100 less than the current price)

I had a look at their T&Cs and they state that when they accept the payment there will be a "concluded agreement between us"

What should I do GD? Formal letter? Lawyer up? Take up one of their offers? Stand and bang?
 
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Can't imagine the seller being happy if the roles were reversed.

You make payment, then once the item is shipped you tell them you can't honour the agreement and are taking back half of your payment.
 
MatsyLR said:
Stop whining, take the £25 and move on with your life.
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Who doesn't love a bit of Internet moaning?

dl8860 said:
Can't imagine the seller being happy if the roles were reversed.

You make payment, then once the item is shipped you tell them you can't honour the agreement and are taking back half of your payment.
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That's what I'm thinking about, also I know many companies that will honor their selling price, even if it was a mistake. Also it wasn't a gross mistake like selling £1000 item for 10 quid.
 
I would certainly put a complaint in.

With a bit of luck the right person deals with the case and they do something with regards to goodwill.

Other than a bit of time spent, you’ve got nothing to lose!
 
I'd say it depends on who the seller is. If they're a small company give them the benefit of doubt. If they're a massive company then be awkward.
 
I'm pretty sure once sent it's well past the acceptance of the sale for the price agreed and the contract is accepted but is it worth the hassle of chasing them up for some form of breech of contract, probably not.
 
Jay343434 said:
I would certainly put a complaint in.

With a bit of luck the right person deals with the case and they do something with regards to goodwill.

Other than a bit of time spent, you’ve got nothing to lose!
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I've already got two calls from them, the second one from a more senior representative, and in both cases they were keen on me taking up one of the offers, as they'll be losing too much money otherwise.
I'm in two minds really, I don't want to be a difficult person but I also believe that contracts are there to be respected.

Note this is a fairly big company, OCUK competitor by way, I wonder what Overclockers would have done in this case!
 
You need to let this take up a large part of your life and let the hate consume you. You have been wronged OP.

(personally I think both offers are reasonable. If you actually want the thing then £100 off is surely a decent outcome?)
 
Mahonyy said:
  • Refund plus £25 for their mistake
  • Pay an extra £100 to get the product I already paid for (that's still ~£100 less than the current price)
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1) You get £25 for doing nothing.

2) You get an item for £100 less than the current retail price.

Either option is fine, if you really want it, go with 2), if you don't really care, go with 1).

What's the shop and what is the item in question?
 
Feek said:
1) You get £25 for doing nothing.

2) You get an item for £100 less than the current retail price.

Either option is fine, if you really want it, go with 2), if you don't really care, go with 1).

What's the shop and what is the item in question?
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He said it's a competitor so...
 
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